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All Journal Jurnal Siber Multi Disiplin
Dhaffa Fadillah Wepta
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analysis of The Influence of Web Trace and Tracking, Delivery Timeliness, and Tracking System Facilities on Customer Satisfaction at PT JNE Kalimalang Branch, East Jakarta Okin Ringan Purba; Siti Maemunah; Dhaffa Fadillah Wepta; Petronela Violetta
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.826

Abstract

The purpose of this study is to analyze the influence of web trace and tracking facilities, delivery timeliness, and tracking system facilities on customer satisfaction of JNE Kalimalang East Jakarta branch. This study uses the SPSS program. The data were evaluated using t-test, f-test, determination coefficient test, validity test, reliability test, classical assumption test, multiple regression analysis and multiple correlation. The participants in this study are customers who use JNE delivery services as many as 150 respondents. The results of the research on the influence of web trance and tracking on customer satisfaction can maximize the features in the JNE application and the website is easier to use with a simpler, more communicative, and user-friendly design. The results of the research on the timeliness of delivery to customer satisfaction can be checked directly on the JNE application. The punctuality of package delivery is according to the estimate provided by the company so that customers feel satisfied. As a result of the research of tracking system facilities on customer satisfaction, the company is able to provide online tracking services with high accuracy that can increase consumer satisfaction.
Co-Authors Okin Ringan Purba Petronela Violetta Siti Maemunah