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All Journal Jurnal Manajemen Dakwah (J-MD) Islam and Social Science Review
Raziki Waldan
IAIN Pontianak, Indonesia
Social Sciences

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PERFORMANCE MANAGEMENT OF HAJJ SERVICES AT THE OFFICE OF THE MINISTRY OF RELIGION OF KUBU RAYA REGENCY Putri Handayani Nasution; Raziki Waldan; Amalia Irfani; Lukmanul Hakim; Diena Juliana
J-MD Jurnal Manajemen Dakwah Vol. 6 No. 1 (2025): JMD
Publisher : Program Studi Manajemen Dakwah, FUAD, IAIN Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24260/jmd.v6i1.4339

Abstract

Effective and efficient Hajj services require a structured performance management system. This study aims to identify and analyze the stages of performance management, including planning, management, evaluation, and appreciation, in the Hajj services at the Office of the Ministry of Religious Affairs of Kubu Raya Regency. A qualitative approach with a descriptive method was employed. Data were collected through observation, interviews, and documentation, and analyzed using data reduction, data display, and conclusion drawing techniques. Data validity was ensured through triangulation. The findings indicate that Hajj services have been implemented systematically in accordance with performance management stages, beginning with the preparation of a Performance Agreement (PERKIN) as the planning stage, routine management by the head of the organizer supported by the Integrated Hajj Computerization Information System (SISKOHAT), and structured evaluations for continuous improvement. Employee performance is appreciated through awards in the form of certificates or plaques. These findings imply that a comprehensive performance management implementation can enhance the quality of public services, particularly in the administration of Hajj and Umrah. The novelty of this study lies in the integration of digital information systems throughout all stages of Hajj service performance management at the regency level.
Workload–Stress Nexus in High-Risk Public Service Occupations: Evidence from Traffic Police Officers in Indonesia Diena Juliana; Raziki Waldan; Xiaomei Han
Islam and Social Sciences Review Vol. 2 No. 1 (2026): Work Environment, Da'wah, Culture
Publisher : Institut Agama Islam Negeri Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24260/1wz86x91

Abstract

This study aims to examine the relationship between workload and work-related stress among traffic police officers within a high-risk law enforcement context. The research adopts a quantitative approach with a correlational design, involving 52 respondents selected through purposive sampling. Data were collected using standardized questionnaires measuring workload and work-related stress, and analyzed using descriptive and inferential statistics, including Pearson correlation analysis. The findings reveal that both workload and work-related stress are predominantly at moderate levels, and a significant positive relationship exists between the two variables, with a correlation coefficient of 0.667. This indicates that higher workload is associated with increased levels of work-related stress among traffic police officers. The study is limited by its relatively small sample size and its focus on a single institutional setting, which may restrict the generalizability of the findings. Practically, the results highlight the importance of effective workload management strategies to mitigate stress levels and enhance both performance and well-being among law enforcement personnel. The originality of this study lies in its empirical contribution to the limited body of literature on occupational stress within traffic policing in developing country contexts, offering insights relevant for human resource management and organizational policy in high-risk public service sectors.
Co-Authors Amalia Irfani Diena Juliana Lukmanul Hakim Putri Handayani Nasution Xiaomei Han