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All Journal El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Sarsono Sarsono
Management Faculty, Postgraduate Program, Batik Islamic University, Surakarta
Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Customer Satisfaction of Bima Mobile Application Users is Assessed From Service Quality, Feature Completeness, Ease of Use and Transaction Security Bachtiar Ali Mahadi; Sudarwati Sudarwati; Sarsono Sarsono
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 6 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i6.11619

Abstract

The purpose of this study is to (1) test and analyze the effect of service quality on customer satisfaction of Bima Mobile application users; (2) test and analyze the effect of feature completeness on customer satisfaction of Bima Mobile application users; (3) test and analyze the effect of ease of use on customer satisfaction of Bima Mobile application users; and (4) test and analyze the effect of transaction security on customer satisfaction of Bima Mobile application users. The research object is BPD Jateng Boyolali Branch. The population is all customers using the Bima Mobile application; the sample size is 100 respondents calculated using the Leedy formula; the sampling technique uses accidental sampling. The data collection technique uses a questionnaire. The data analysis technique uses multiple linear regression analysis. The results of this study indicate that (1) Service quality influences customer satisfaction among Bima Mobile users (2) Feature completeness influences customer satisfaction among Bima Mobile users (3) Ease of use influences customer satisfaction among Bima Mobile users (4) Transaction security influences customer satisfaction among Bima Mobile users. Keywords: Service Quality, Feature Completeness, Ease of Use, Transaction Security, Customer Satisfaction
The Decision to Use Training Services is Reviewed From the Promotion, Costs, Facilities and Location of Vocational Training Center and Productivity Surakarta Dillyana Krismianingrum; Sudarwati Sudarwati; Sarsono Sarsono
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 10 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i10.13111

Abstract

The objectives of this study are (1) to test and analyze the influence of promotion on the decision to use training services at the Surakarta Vocational and Productivity Training Center. (2) to test and analyze the influence of costs on the decision to use training services at the Surakarta Vocational and Productivity Training Center. (3) to test and analyze the influence of facilities on the decision to use services at the Surakarta Vocational and Productivity Training Center. (4) to test and analyze the influence of location on the decision to use training services at the Surakarta Vocational and Productivity Training Center. The research was conducted at the Surakarta Vocational and Productivity Training Center. The sample of this study was 182 students of the project-based learning training program batch IV at the Surakarta Vocational and Productivity Training Center with a saturated sampling technique. The data collection technique used a questionnaire. The data analysis technique used multiple linear regression analysis. The results of this study indicate that promotion has a positive and significant effect on the decision to use services. Costs do not have a significant effect on the decision to use services. Facilities do not have a significant effect on the decision to use services. Location does not have a significant effect on the decision to use services. Promotion, costs, facilities and location simultaneously have a positive and significant effect on the decision to use services.
Co-Authors Bachtiar Ali Mahadi Dillyana Krismianingrum Sudarwati Sudarwati