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All Journal El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Oong Ridhoi
Management Faculty, Postgraduate Program, Batik Islamic University, Surakarta
Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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The Effect of Supervision, Information Technology, Motivation, And Workload on Nurses' Performance at Surakarta Islamic Hospital Arsyadanie Saifi Adli; Istiatin Istiatin; Oong Ridhoi
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 6 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i6.11662

Abstract

This study aims to determine and explain the influence of supervision, information technology, motivation, and workload on nurse performance at Surakarta Islamic Hospital. The population of this study was 59 nurses at Surakarta Islamic Hospital, with a total sampling method. Data collection was done using a questionnaire with a Likert scale. The data analysis technique used was multiple linear regression analysis. The results showed that supervision, information technology, motivation, and workload contributed 27.5% to nurse performance, while the remaining 72.5% was explained by other variables not examined in this study. The recommendation of this study is that Surakarta Islamic Hospital should develop a coaching-based supervision system, improve the implementation of information technology, integrate professional performance and Islamic values, and conduct regular surveys on workload. Keywords:Nurse Performance, Supervision, Information Technology, Motivation, Workload
The Effect of Service Quality, Trust, Hospital Image and Facilities on Patient Satisfaction in Outpatient Pharmacy Services Jaka Arifin Budiyana; Istiatin Istiatin; Oong Ridhoi
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 9 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i9.12603

Abstract

This research aims to test and analyze the influence of service quality, trust, hospital image and facilities on patient satisfaction in outpatient pharmacy services at Dr. RM. Soedjarwadi Mental Hospital. The research method used is quantitative. The number of samples used was 100 respondents with instrument testing in the form of validity and reliability tests. Furthermore, the research data was analyzed using Multiple Linear Regression, F-Test, t-test, and Coefficient of Determination. The results of the study indicate that cumulatively there is a significant influence between service quality, trust, hospital image, and facilities on patient satisfaction. Meanwhile, partially, of the four independent variables studied, three independent variables have a positive influence on patient satisfaction, namely trust, hospital image, and facilities. While one independent variable that does not have a significant influence on patient satisfaction is service quality.
The Effect of Workload, Professionalism, Incentives and Work Motivation on Health Worker Performance Minarni Purnaningsih; Istiatin Istiatin; Oong Ridhoi
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 9 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i9.12635

Abstract

This study aims to analyze the influence of workload, professionalism, incentives, and work motivation on the performance of health workers at Dr. RM. Soedjarwadi Regional Mental Hospital, Central Java Province, both partially and simultaneously. This study uses a quantitative approach with a survey method. The research sample is 25% of all health workers directly involved in patient care at Dr. RM. Soedjarwadi Regional Mental Hospital, excluding medical personnel (doctors), with an incidental sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression with the help of SPSS, including the classical assumption test, F test, t test, and coefficient of determination (R²). The results of the study indicate that: (1) workload has a positive and significant effect on the performance of health workers (B = 0.629; sig. = 0.000); (2) professionalism has a positive and significant effect on the performance of health workers (B = 0.311; sig. =0.023); (3) incentives do not have a positive and significant effect on the performance of health workers (B = 0.043; sig. =0.627); (4) work motivation does not have a positive and significant effect on the performance of health workers (B = -0.145; sig. =0.326); and (5) workload, professionalism, incentives, and work motivation simultaneously have a positive and significant influence on the performance of health workers (F =15,487; sig. = 0.000). The Adjusted R Square value is0.475shows that the four variables are able to explain 47.5% of the variance in health worker performance, while the remaining 52.5% is influenced by other factors outside the model.
Analysis of Non-Menopatic Patient Loyalty at Dr. Rm. Soedjarwadi Regional Mental Hospital, Central Java Province Asril Aziz Rahmatullah; Sudarwati Sudarwati; Oong Ridhoi
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 9 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i9.12874

Abstract

This study aims to analyze the influence of service quality, facilities, rates, location, and hospital image on the loyalty of non-mental patients at Dr. RM. Soedjarwadi Mental Hospital, Central Java Province. This study used a quantitative method with a survey approach. The study population was all non-mental patients who had received services at Dr. RM. Soedjarwadi Mental Hospital, Central Java Province, with the criteria of having received treatment at least twice. Data were collected using a questionnaire compiled based on the indicators of each research variable. Data analysis was conducted using multiple linear regression to determine the partial and simultaneous effects of independent variables on patient loyalty. The results showed that service quality, facilities, rates, location, and hospital image influenced the loyalty of non-mental patients. Simultaneously, these five variables contributed significantly to increasing patient loyalty. Service quality and hospital image were the factors that had the most dominant influence on patient loyalty. The findings of this study indicate that efforts to improve service quality, develop facilities, set appropriate rates, increase location accessibility, and strengthen the hospital image need to be a priority in the strategy for developing non-mental services at Dr. RM. Soedjarwadi Mental Hospital, Central Java Province.
Co-Authors Arsyadanie Saifi Adli Asril Aziz Rahmatullah Istiatin Istiatin Jaka Arifin Budiyana Minarni Purnaningsih Sudarwati Sudarwati