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All Journal Madani: Multidisciplinary Scientific Journal Socius: Social Sciences Research Journal
Firre An Suprapto
S1 Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Negeri Surabaya
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Evaluation of the Electronic ID Card (KTP-El) Registration Service for People with Disabilities in Taman Kota Subdistrict Madiun Rifqi Akmal Muttaqin; Tjitjik Rahaju; Indah Prabawati; Firre An Suprapto
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 12 (2026): July 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20695304

Abstract

Civil registration is a basic service that must be accessible to all citizens, including people with disabilities, who often face barriers in obtaining an Electronic Identity Card (KTP-el). This study aims to evaluate the implementation of KTP-el registration services for people with disabilities through the Gajah Mada Service innovation organized by the Madiun City Population and Civil Registration Office in Taman District. The study employs a qualitative approach with a descriptive design. Data were collected through interviews, observations, and documentation, then analyzed using William N. Dunn’s six policy evaluation indicators: effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. The results indicate that the service has been functioning fairly well and has provided benefits in improving access to civil registration services for people with disabilities. However, implementation has not yet been fully optimal, as approximately 20% of people with disabilities in Taman Subdistrict have not yet registered for the e-ID. Identified challenges include a service system that remains passive, limited human resources, internet connectivity issues, information disparities, as well as social and cultural barriers within families and the community. Therefore, continuous improvement efforts are needed to make the service more inclusive, equitable, and effective in reaching all people with disabilities.
Implementation Of Employee Education And Training Based On Duties And Functions In The Secretariat Of The Regional People's Representative Council Of Malang Regency Ayu Safitri; Tjitjik Rahaju; Indah Prabawati; Firre An Suprapto
Madani: Jurnal Ilmiah Multidisiplin Vol 4, No 5 (2026): June 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20792437

Abstract

Developing the competency of State Civil Apparatus (ASN) through education and training (diklat) is a strategic need to support bureaucratic reform and improve the quality of government services. The Secretariat of the Malang Regency DPRD, as one of the regional apparatuses, is required to have ASN competent in carrying out its duties and functions, so the implementation of education and training based on tasks and functions is very important. This study aims to analyze and describe the implementation of education and training for employees based on tasks and functions at the Secretariat of the Malang Regency DPRD. The problems found include three things: training participants who often do not match their duties and functions uet o sudden replacements without considering competency suitability, limited information technology facilities that hinder online training, and the absence of specific SOPs that regulate the selection and replacement of participants based on tasks and functions. This study uses a descriptive qualitative approach with data collection techniques through observation, in-depth interviews, and documentation, as well as using data triangulation. The results show that the implementation of training has generally been running but is not fully optimal. Communication is running well through official letters, internal dispositions, and WhatsApp groups. The implementing human resources are competent and the budget is allocated in the Work Plan, but information technology facilities are still limited. The disposition of implementers is positive and supported by TPP incentives, but the sudden replacement of participants, not based on competency, remains unresolved. The bureaucratic structure demonstrates clear fragmentation of tasks, but there are No. specific SOPs that comprehensively regulate the training implementation mechanism.
Co-Authors Ayu Safitri Indah Prabawati Rifqi Akmal Muttaqin Tjitjik Rahaju