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All Journal Socius: Social Sciences Research Journal Jurnal Ilmu Komunikasi dan Sosial Politik
Nurul Hidayahti Salsabilla
Departemen Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang
Religion Arts Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Library & Information Science

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Digital Leadership and Data-Driven Decision Making in E-Government at Diskominfo Padang City Nurul Hidayahti Salsabilla; Padrison P; Nora Eka Putri; Adil Mubarak
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 12 (2026): July 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

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Abstract

This study aims to examine digital leadership in data-driven decision-making during the e-government era, using the Office of Communication and Informatics (Diskominfo) of Padang City as the contextual framework. Digital leadership has become an urgent need for public sector organizations required to adapt to information technology transformation. This study employs a literature review method by analyzing and synthesizing relevant journals, scientific articles, and policy documents. The findings indicate that effective digital leadership requires leaders to utilize data as a systematic basis for decision-making. In the context of Diskominfo as the leading sector for e-government at the regional level, several critical factors determine successful implementation, including digital leadership competency, data infrastructure integration, and organizational culture transformation. This study recommends strengthening digital leadership capacity through training, developing integrated data systems, and transforming organizational culture toward a data-driven bureaucracy.
Peran Media Sosial Sebagai Instrumen Kontrol Publik Terhadap Kinerja Birokrasi Nur Aini; Nur Sakinah Mauliddia; Nurul Hidayahti Salsabilla; Amanda Nailathul Fadilah; Yulia Hanoselina; Yuliarti .
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 3 No. 4 (2026): April - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v3i4.4779

Abstract

The development of digital technology has pushed social media into becoming a crucial instrument for public oversight of bureaucratic performance. This study aims to analyze the role of social media as a means of public control in enhancing transparency, accountability, and responsiveness of bureaucracy in the digital era. This study is based on role theory, which understands role as a dynamic element of a person's position in exercising their rights and duties. Social media acts as a bridge between two different systems, namely society and bureaucracy, so that society can behave according to the expectations of their environment as supervisors of public services. The method used is a descriptive qualitative approach using literature study and document analysis techniques. Data were obtained from various sources, such as scientific journals, books, research reports, laws and regulations, online news, and publications relevant to the research topic. Data analysis was conducted using content analysis techniques with the stages of data collection, reduction, presentation, and drawing conclusions. The results of the study indicate that social media has transformed into a digital participation space that allows the public to convey criticism and complaints, as well as directly supervise public services. Social media also contributes to increasing bureaucratic transparency and accountability through the rapid and open dissemination of information. However, the effectiveness of digital public control is influenced by the public's digital literacy capacity, bureaucratic responsiveness to criticism, and digital media governance regulations. Furthermore, the emergence of viral-based policy has encouraged bureaucracies to respond quickly to public issues, despite the risk of producing reactive policies. Therefore, the integration of social media into formal bureaucratic oversight systems is necessary to support the realization of more transparent, accountable, responsive, and participatory governance.
Co-Authors Adil Mubarak Amanda Nailathul Fadilah Nora Eka Putri Nur Aini Nur Sakinah Mauliddia Padrison P Yulia Hanoselina Yuliarti .