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All Journal Jurnal Ilmu Sosial, Humaniora dan Seni Jurnal Ilmu Komunikasi dan Sosial Politik
Nur Aini
Departemen Ilmu Administrasi Negara, Fakultas Ilmu Sosial, Universitas Negeri Padang
Arts Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Peran Media Sosial Sebagai Instrumen Kontrol Publik Terhadap Kinerja Birokrasi Nur Aini; Nur Sakinah Mauliddia; Nurul Hidayahti Salsabilla; Amanda Nailathul Fadilah; Yulia Hanoselina; Yuliarti .
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 3 No. 4 (2026): April - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v3i4.4779

Abstract

The development of digital technology has pushed social media into becoming a crucial instrument for public oversight of bureaucratic performance. This study aims to analyze the role of social media as a means of public control in enhancing transparency, accountability, and responsiveness of bureaucracy in the digital era. This study is based on role theory, which understands role as a dynamic element of a person's position in exercising their rights and duties. Social media acts as a bridge between two different systems, namely society and bureaucracy, so that society can behave according to the expectations of their environment as supervisors of public services. The method used is a descriptive qualitative approach using literature study and document analysis techniques. Data were obtained from various sources, such as scientific journals, books, research reports, laws and regulations, online news, and publications relevant to the research topic. Data analysis was conducted using content analysis techniques with the stages of data collection, reduction, presentation, and drawing conclusions. The results of the study indicate that social media has transformed into a digital participation space that allows the public to convey criticism and complaints, as well as directly supervise public services. Social media also contributes to increasing bureaucratic transparency and accountability through the rapid and open dissemination of information. However, the effectiveness of digital public control is influenced by the public's digital literacy capacity, bureaucratic responsiveness to criticism, and digital media governance regulations. Furthermore, the emergence of viral-based policy has encouraged bureaucracies to respond quickly to public issues, despite the risk of producing reactive policies. Therefore, the integration of social media into formal bureaucratic oversight systems is necessary to support the realization of more transparent, accountable, responsive, and participatory governance.
Collaborative Governance dalam Pengelolaan Sampah Kawasan Wisata Pantai Puruih Padang Nur Aini; Nur Sakinah Mauliddia; Nurul Afri Dewi; Boni Saputra
Jurnal Ilmu Sosial, Humaniora dan Seni Vol. 4 No. 5 (2026): Maret - April
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jishs.v4i5.4624

Abstract

Waste management in coastal tourism areas is a complex issue that requires multi-stakeholder involvement. This study aims to analyze the implementation of collaborative governance in waste management in the Padang Beach Tourism Area, focusing on interaction patterns among actors, supporting factors, and existing challenges. A qualitative approach was employed through observation, in-depth interviews, and documentation, involving informants from the Environmental Agency as well as local communities and tourists. The findings reveal that waste management is still dominated by the Padang City Environmental Agency, indicating that collaborative governance has not been optimally implemented. Collaboration tends to be situational and emerges mainly during emergencies, such as the flash flood in November 2025, which significantly increased waste volume. Key challenges include low public awareness, limited facilities, weak inter- agency coordination, and the absence of structured collaboration mechanisms. This study recommends institutionalizing collaboration through multi-stakeholder forums, strengthening participatory regulations, improving infrastructure, and promoting continuous environmental education.
Co-Authors Amanda Nailathul Fadilah Boni Saputra Nur Sakinah Mauliddia Nurul Afri Dewi Nurul Hidayahti Salsabilla Yulia Hanoselina Yuliarti .