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Syalwa Reyhana Pasilia
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Languange, Linguistic, Communication & Media Social Sciences

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Inefisiensi Pelayanan Publik di Indonesia pada Era Digital dan Implikasinya terhadap Pencapaian Tujuan Organisasi Sri Yuliyanty Mozin; Alfiyah Agussalim; Lia Kristiyanti Lipabundu; Dinaty Nur Annisa Sy. Panigoro; Rinjani Hurratun Idrisah; Syalwa Reyhana Pasilia; A'yunin Ibrahim; Prasetyo Otuh
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Mei: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i2.1003

Abstract

This study examines public service inefficiency in Indonesia during the digital era and its implications for achieving governmental organizational goals. Digital transformation through the implementation of e-government and technology-based public services is expected to improve effectiveness, transparency, and service quality. However, several challenges remain, including weak system integration, rigid and hierarchical bureaucratic structures, limited human resource competencies, lack of sustainable service innovation, and inadequate supervision mechanisms. This research employs a literature study method with a descriptive-qualitative approach by analyzing various academic sources such as journals, books, and relevant policy documents. The findings indicate that digitalization has not fully reduced inefficiency due to structural barriers, organizational behavior issues, and the lack of an adaptive work culture. Therefore, strengthening human resource competencies, improving digital system integration, encouraging continuous service innovation, and enhancing supervision are necessary to ensure that digital public services effectively support the achievement of organizational goals.
Kajian Faktor-Faktor Penyebab Tidak Berfungsinya Pasar Rakyat di Bone Bolango Pasca Pembangunan Alexander Badjuka; Putri Salsabila Naleko; Syalwa Reyhana Pasilia; Rinjani Hurratun Idrisah H; Moh. Tegar Pratama Bito; Syahrul Salif N. ismail
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Mei: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i2.1029

Abstract

Traditional markets are one of the public economic facilities developed by the government to support trading activities and improve community welfare. However, not all traditional markets that have been built can function optimally. This study aims to examine the factors causing the dysfunction of traditional markets in Bone Bolango after construction. This research used a qualitative approach with a descriptive method. Data collection techniques were carried out through observation, interviews, and documentation. The informants consisted of local communities, traders, and individuals who understood the condition of the traditional market. The results showed that the dysfunction of the traditional market in Bone Bolango was influenced by several factors, including the impact of the Covid-19 pandemic which reduced community economic activities, the less strategic market location, low public interest in shopping at the market, and the large number of traders leaving the market due to the lack of consumers. In addition, the lack of sustainable economic activities around the market also caused the market to develop poorly. This study indicates that the success of traditional market development is not only determined by physical construction but is also influenced by location factors, community socio-economic conditions, and market management. Therefore, the government needs to pay attention to community needs and market management strategies so that traditional markets can function optimally.
Co-Authors A'yunin Ibrahim Agussalim, Alfiyah Alexander Badjuka Dinaty Nur Annisa Sy. Panigoro Lia Kristiyanti Lipabundu Moh. Tegar Pratama Bito Prasetyo Otuh Putri Salsabila Naleko Rinjani Hurratun Idrisah Rinjani Hurratun Idrisah H Sri Yuliyanty Mozin Syahrul Salif N. ismail