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All Journal Jurnal Publikasi Manajemen Informatika
Kristiani Yarniman Daeli
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ANALISIS EFEKTIFITAS STRATEGI PEMASARAN PRODUK KREDIT PENSIUN PADA BANK MANDIRI TASPEN GUNUNGSITOLI Kristiani Yarniman Daeli; Yupiter Mendrofa; Otanius Laia; Maria Magdalena Batee
Jurnal Publikasi Manajemen Informatika Vol. 5 No. 2 (2026): JURNAL PUBLIKASI MANAJEMEN INFORMATIKA
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupumi.v5i2.7374

Abstract

This study aims to analyze the effectiveness of the marketing strategies implemented by Bank Mandiri Taspen Gunungsitoli for its pension credit products and to identify the factors influencing their effectiveness as well as the challenges encountered in their implementation. The study is motivated by the important role of marketing strategies in increasing customers’ interest in and understanding of pension credit products. However, their implementation in practice continues to face several challenges, including low levels of financial literacy, limited promotional media, and inconsistencies between strategic planning and execution. This research employs a descriptive qualitative approach. Data were collected through interviews, observations, and documentation studies. The research informants consisted of the Branch Manager, Pension Account Officers, and Customer Service Officers of Bank Mandiri Taspen Gunungsitoli. The findings indicate that the marketing strategies implemented by Bank Mandiri Taspen Gunungsitoli through the marketing mix elements—product, price, promotion, place, people, process, and physical evidence—have been reasonably effective in reaching pensioner customers. Nevertheless, their effectiveness can be further enhanced through digital marketing innovations, increased direct outreach to pensioner communities, and improved financial literacy among customers.
Co-Authors Maria Magdalena Batee Otanius Laia Yupiter Mendrofa