Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal PINISI Discretion Review INJECT Interdisciplinary Journal of Communication
Rezal Hadi Basalamah
Universitas Negeri Makassar
Religion Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Social Sciences

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Service Innovation and Public Service Quality: Evaluating the RUMAH LANGIT Educational Program in Sidenreng Rappang Regency Aris Baharuddin; Rezal Hadi Basalamah; Andi Muhammad Rivai; Muhammad Novrizal Ramadhan
PINISI Discretion Review Volume 9, Issue 2, March 2026
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v1i2.86084

Abstract

This research was conducted to examine the implementation of the RUMAH LANGIT service innovation program and to evaluate its contribution toward improving public service quality in Sidenreng Rappang Regency. Quantitative approaches were employed through questionnaire-based data collection involving respondents associated with program implementation. Findings demonstrate that implementation of service innovation was perceived positively based on dimensions consisting of relative advantage, compatibility, complexity, trialability, and observability. Assessment of public service quality also produced favorable results across tangible, reliability, responsiveness, assurance, and empathy indicators. Statistical analysis further confirmed that service innovation exerts a positive and significant influence on public service quality. Findings indicate that innovation-based educational services possess substantial potential in strengthening educational accessibility, improving institutional effectiveness, and increasing community satisfaction regarding public educational service delivery.
Public Communication in Collaborative Public Management for Blue Economy Governance in Pangkajene and Kepulauan Regency Rezal Hadi Basalamah; Andi Rahmat Nizar Hidayat; Muhammad Ishak
INJECT (Interdisciplinary Journal of Communication) Vol. 11 No. 2 (2026)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v11i2.6973

Abstract

This study analyzes public communication in collaborative public management for blue economy governance in Pangkajene and Kepulauan Regency, Indonesia. The study responds to the need to understand blue economy development not only as fisheries, aquaculture, tourism, or marine economic growth, but also as a governance process involving coordination, participation, equity, inclusiveness, and accountability. A qualitative field case study was conducted from February to May 2026 in Mattiro Bombang, Mattiro Kanja, and Sabalana Villages. Data were collected through semi-structured interviews, field observations, focus group discussions, and policy documentation involving 29 informants from local government, village governments, fisher groups, aquaculture farmers, coastal women, micro-enterprises, academics, and community leaders. Data were analyzed through thematic coding, data condensation, data display, and conclusion drawing, supported by triangulation, member checking, and informant anonymization. The findings show that local government has established public communication programs, Musrenbang, public consultations, fisher group development, coordination with extension officers, and monitoring mechanisms. However, these instruments require stronger proposal follow-up, wider communication reach, transparent beneficiary selection, and social accountability. Public communication functions as a managerial instrument for information dissemination, dialogue, aspiration absorption, trust building, policy clarification, and feedback. The study proposes the Good Equity and Inclusiveness Collaborative Blue Economy Governance framework as an initial empirically informed framework consisting of island-based diagnosis, inclusive cross-actor forums, a benefit equity matrix, co-production programs, and adaptive accountability. The framework requires further testing, contextual adaptation, and policy validation before operational adoption by local government institutions in practice.
Co-Authors Andi Rahmat Nizar Hidayat Aris Baharuddin Muhammad Ishak Muhammad Novrizal Ramadhan Rivai, Andi Muhammad