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All Journal Business and Economic Publication TSURAYYA: Journal of Education, Economy and Religia
Emmanuel E. Uye
University of Ibadan
Economics, Econometrics & Finance

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THE MEDIATING ROLE OF BURNOUT IN THE RELATIONSHIP BETWEEN COMPENSATION AND SERVICE QUALITY AT KABUH COMMUNITY HEALTH CENTER Nisfu Laily Shofiatujidda; Wisnu Mahendri; Emmanuel E. Uye
TSURAYYA: Journal Education, Economy and Religia Vol. 1 No. 2 (2026): May: TSURAYYA: Journal Education, Economy and Religia
Publisher : PT. Cadas Insan Madani

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Abstract

This study examines the effect of compensation on service quality at Puskesmas Kabuh, Jombang, by testing burnout as a mediating variable. Using a quantitative explanatory research design with cross-sectional approach, the sample comprised permanent and contract employees selected through purposive sampling. Data were collected using Likert scale questionnaires and analyzed using PLS-SEM. The findings revealed that compensation has a significant positive effect on burnout, yet the direct effect of compensation on service quality is not significant. Conversely, burnout has a significant positive effect on service quality. Burnout fully mediates the effect of compensation on service quality with a significant mediation effect. The research model explains a substantial proportion of service quality variation. These findings suggest that service quality at Puskesmas Kabuh is currently maintained through unsustainable psychological sacrifice of employees, necessitating management to develop workload management and psychological support programs alongside compensation improvements.
Predictability of Entrepreneurship Studies and Environmental Conditioning on Attitude Towards Entrepreneurial Intention Among University Students Enyelunekpo R. Roberts; Francis O. Obisesan; Nada T. Uranta; Emmanuel E. Uye
Business and Economic Publication Vol. 4 No. 1 (2026): Business and Economic Publication
Publisher : Fakultas Ekonomi Universitas KH. A. Wahab Hasbullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32764/bep.v4i1.1708

Abstract

This study investigates how entrepreneurship studies and environmental conditioning predict attitudes toward entrepreneurial intention among university students in Rivers State, addressing rising unemployment. Using a cross-sectional survey and purposive sampling, data from 230 students across four tertiary institutions were collected via questionnaires and analyzed using multiple regression. The results show that entrepreneurship studies and environmental conditioning jointly (R² = .477, p < .001) and independently (entrepreneurship studies: β = .438, p < .001; environmental conditioning: β = .401, p < .001) significantly predicted attitudes toward entrepreneurial intention. Conclusively, both factors are excellent predictors of entrepreneurial attitudes. Therefore, the study recommends that universities and government agencies make entrepreneurship education more practical and engaging to encourage graduates toward self-employment.
Co-Authors Enyelunekpo R. Roberts Francis O. Obisesan Mahendri, Wisnu Nada T. Uranta Nisfu Laily Shofiatujidda