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All Journal Applied Information System and Management Journal of Data Mining and Information Systems Jurnal Ticom: Technology of Information and Communication Jurnal Perangkat Lunak
Bayu Waspodo
UIN Syarif Hidayatullah Jakarta
Computer Science & IT Languange, Linguistic, Communication & Media

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Analisis Kualitas Layanan Terhadap Loyalty Behavior ada Aplikasi SRIBU Menggunakan Metode E-Servqual Faiz Rizki Saputra; Bayu Waspodo; Evy Nurmiati
JDMIS: Journal of Data Mining and Information Systems Vol. 4 No. 1 (2026): February 2026
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/jdmis.v4i1.7085

Abstract

The phenomenon of low app ratings and technical complaints on the Google Play Store became the background of this main research to expand which service quality dimensions are able to maintain the user base. The method used is E-SERVQUAL which includes seven dimensions: Efficiency, System Availability, Fulfillment, Privacy, Responsiveness, Contact, and Compensation. Data were collected through questionnaires from 405 respondents who use the SRIBU Mobile application and analyzed using the Partial Least Square-Structural Equation Modeling approach through SmartPLS software. The results showed that the aggregate service quality was assessed as good with an average value of 1.0379. The results of hypothesis testing confirmed that the dimensions of Efficiency, System Availability, Fulfillment, Privacy, Responsiveness, and Contact have a significant effect on user satisfaction. Furthermore, user satisfaction was proven to have a very strong positive and significant influence on loyalty behavior with a path coefficient value of 0.875. However, the Compensation dimension was found to have no significant influence on satisfaction. In addition, the Contact and Compensation dimensions showed poor values ​​indicating that there are aspects of the service that have not met user expectations. This study recommends that PT SRIBU Digital Kreatif prioritize improvements to customer support channels and compensation policies to minimize service failures and strengthen user loyalty amidst intense digital economic competition.
Perencanaan Strategis Sistem Informasi Menggunakan Kerangka Ward and Peppard: Studi Kasus PT Mayasari Bakti Muhammad Farhan Widyansyah; Bayu Waspodo
Jurnal Ticom: Technology of Information and Communication Vol 14 No 2 (2026): Jurnal Ticom-Januari 2026
Publisher : Asosiasi Pendidikan Tinggi Informatika dan Komputer Provinsi DKI Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70309/ticom.v14i2.176

Abstract

Guna memastikan keselarasan antara tujuan bisnis dengan implementasi teknologi, perencanaan strategis sistem informasi (PSSI) memegang peranan krusial. Studi kasus pada PT Mayasari Bakti ini dirancang untuk mengevaluasi faktor-faktor internal dan eksternal perusahaan, menganalisis rantai nilai (value chain), serta memformulasikan strategi SI/TI menggunakan kerangka Ward & Peppard yang didukung oleh analisis SWOT (IFAS & EFAS) dan McFarlan Strategic Grid. Berdasarkan analisis, diperoleh skor IFAS sebesar 2,40 dan EFAS sebesar 2,60, yang memosisikan perusahaan dalam kuadran strategi agresif. Analisis Value Chain berhasil memetakan aktivitas bisnis utama yang memerlukan dukungan sistem informasi, sementara McFarlan Grid menghasilkan portofolio aplikasi yang terkategorisasi dalam empat kuadran strategis. Studi ini menyajikan sebuah roadmap implementasi SI/TI untuk jangka pendek, menengah, dan panjang sebagai panduan transformasi digital bagi PT Mayasari Bakti.
IMPLEMENTASI PENDEKATAN WARD AND PEPPARD TERHADAP PERENCANAAN STRATEGIS SI/TI PADA SEKTOR PENDIDIKAN (STUDI KASUS : KOMITE PENGELOLA YAYASAN SMA XYZ) Bayu Waspodo; Muhammad Shidqa Irahman
JURNAL PERANGKAT LUNAK Vol 6 No 2 (2024): Jurnal Perangkat Lunak
Publisher : Indragiri Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/jupel.v6i2.3173

Abstract

Dalam era digital saat ini, perencanaan strategis sistem informasi sangatlah diperlukan bagi lembaga pendidikan untuk mengembangkan kualitas pembelajaran dan efisiensi terhadap operasional. Penelitian ini mengkaji perencanaan strategis sistem informasi dengan implementasi pendekatan Ward and Peppard dalam merancang kebutuhan SI/TI di SMA XYZ yang menjadikan komite pengelola yayasan sebagai pihak eksekutif yang bertanggungjawab dalam mengelola keuangan dan operasional secara menyeluruh. SMA XYZ yang merupakan lembaga pendidikan dengan standar unggul di Anyer. Pendekatan Ward and Peppard dipilih karena keunggulannya dalam menyelaraskan tujuan organisasi dengan teknologi informasi. Melalui pendekatan ini, penelitian ini mengidentifikasi berbagai tantangan dan peluang yang dihadapi oleh sekolah, termasuk kebutuhan akan sistem informasi yang terintegrasi untuk mengelola data siswa, memfasilitasi komunikasi antara guru dan orang tua, serta mengoptimalkan proses administratif dan keuangan. Penelitian ini menggunakan pendekatan kualitatif dengan menggunakan objek penelitian berupa studi kasus di komite pengelola yayasan SMA XYZ. Data primer dikumpulkan melalui proses wawancara dan studi literatur sebagai data pendukung. Analisis data dilakukan dengan mengidentifikasi kebutuhan informasi utama dan merumuskan strategi TI yang sesuai. Hasil penelitian menunjukkan bahwa dengan implementasi perencanaan strategis sistem informasi yang baik, sekolah dapat mencapai peningkatan signifikan dalam pengelolaan informasi pendidikan. Rekomendasi perencanaan strategis sistem informasi yang diberikan terdiri dari Learning Management Systems (LMS), sistem administrasi sekolah, aplikasi mobile, portal utama sekolah, helpdesk, dan aplikasi E-Library. Kesimpulan dari penelitian ini adalah pendekatan Ward and Peppard dinilai efektif dalam melakukan perencanaan sistem informasi pada SMA XYZ untuk mengembangkan kebutuhan SI/TI.
Usability Analysis of Trello Using the System Usability Scale (SUS) at the UIN Jakarta Career Development Center Muhammad Willy Wijaya; Bayu Waspodo
Applied Information System and Management (AISM) Vol. 7 No. 2 (2024): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v7i2.38220

Abstract

The UIN Jakarta Career Development Center is a dedicated unit focused on fostering the personal and professional growth of both current students and alumni of UIN Jakarta. Supported by student interns from diverse educational backgrounds and academic programs, the center operates daily to provide comprehensive services. These interns bring varied educational backgrounds and experiences, influencing their readiness to implement software for collaborative and coordinating purposes, replacing the previous system (Trello) at the UIN Jakarta Career Development Center. This study aims to evaluate Trello's effectiveness at the UIN Jakarta Career Development Center, intending to enhance the interns' performance and improve service delivery to uphold UIN Jakarta's reputation. The research methodology employs the System Usability Scale (SUS), with validity and reliability testing conducted using Cronbach's Alpha. Findings indicate that Trello's usability at the UIN Jakarta Career Development Center yields an average total score of 59.625 on the grade scale, categorizing usability as D with an adjective rating of OK and marginally acceptable. However, 37.5% respondents express skepticism regarding others' ability to quickly grasp Trello's use, while 55.5% state a need to acclimate themselves to Trello's usage. These insights underscore the importance of refining Trello's implementation to better support the center's operations and ensure a seamless user experience for interns and staff alike.
Evaluating User Satisfaction in Institutional Repositories through a Combined WebQual 4.0, EUCS, and Importance–Performance Analysis Approach Syopiansyah Jaya Putra; Abdullah Fadli Nurazza; Zainul Arham; Yusuf Durachman; Bayu Waspodo; Ismail Khalil
Applied Information System and Management (AISM) Vol. 9 No. 1 (2026): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v9i1.46727

Abstract

The repository website of UIN Syarif Hidayatullah Jakarta was designed to provide open access to academic publications produced by students and faculty members. However, it continues to encounter issues concerning interface usability, information accuracy, service personalization, and data access speed. These challenges underscore the necessity for a comprehensive assessment of its quality and the level of user satisfaction. This study aims to identify the key factors influencing user satisfaction, measure overall website performance through the WebQual Index (WQI), and analyze the alignment between user perceptions and expectations using the Importance Performance Analysis (IPA). A quantitative approach was employed, applying the extended WebQual 4.0 model with the inclusion of accuracy and timeliness variables adapted from the End-User Computing Satisfaction (EUCS) framework. Data were collected from 402 undergraduate respondents and analyzed using SPSS through validity, reliability, partial t-tests, and paired sample t-tests. The findings reveal that all independent variables significantly affect user satisfaction, and the website achieved a WQI score of 0.80, indicating a very good quality level. Nevertheless, aspects such as visual appeal and service personalization require improvement. The gap analysis result of 0.35 signifies that current performance has yet to fully meet user expectations. Furthermore, the IPA quadrant mapping provides strategic insights, emphasizing the need to enhance data security and the timeliness of information delivery. This research contributes to both theory and practice by developing an integrated evaluation framework that combines WebQual 4.0, EUCS, and IPA, offering a structured model for assessing user satisfaction within digital academic repositories in higher education institutions.
Co-Authors Abdullah Fadli Nurazza Evy Nurmiati Faiz Rizki Saputra Ismail Khalil Muhammad Farhan Widyansyah Muhammad Shidqa Irahman Muhammad Willy Wijaya Syopiansyah Jaya Putra Yusuf Abdurachman Zainul Arham