Article Per Year (5 Year)
p-Index From 2021 - 2026
0.562
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This Author published in this journals
All Journal Daengku: Journal of Humanities and Social Sciences Innovation Apollo: Journal of Tourism and Business
Arciana Damayanti
Universitas Pendidikan Indonesia
Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Two Decades in Five Years: Mapping Digital HR, Workflow Automation, and Innovation Ecosystem Research (2020–2025) Arciana Damayanti; Asep Miftahuddin; Rofi Rofaida; Yoga Perdana; Rizqiana Arifatul Husna; Juliana Juliana
Daengku: Journal of Humanities and Social Sciences Innovation Vol. 6 No. 2 (2026)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.daengku4894

Abstract

Digital transformation has reshaped human resource management (HRM), giving rise to digital HR practices, workflow automation and innovation-ecosystem approaches. However, the literature on Digital HRM, electronic HRM (e-HRM), and innovation ecosystems remains scattered across disciplines and themes, leaving the field's intellectual structure, thematic evolution, and future directions only partially understood. This study reviews and maps research on digital human resource management, workflow automation, and innovation ecosystems published between 2020 and 2025 using a systematic literature review (SLR) combined with bibliometric analysis and following the PRISMA 2020 framework for a transparent and reproducible selection process. An initial search of the Scopus database returned 2,163 documents for review. After applying predefined inclusion and exclusion criteria, 244 journal articles were retained and analysed in Bibliometrix and Biblioshiny to examine publication trends, influential authors, journals, countries, and institutions, along with keyword co-occurrence and thematic structures. Research activity rose sharply over the period, at an annual growth rate of 23.84%, with the conceptual core of the field centring on e-HRM, digital HRM, digital transformation, workflow automation and innovation ecosystems. The thematic map identified technology, Industry 4.0, Society 5.0, and helix-based innovation models as the dominant driving themes. The Triple Helix and Quintuple Helix frameworks are well established, whereas Pentahelix-related work remains underexplored and is still emerging. This study offers a comprehensive picture of the intellectual landscape of digital HR transformation and innovation-ecosystem research and points to a clear opportunity for future work: bringing together workflow automation, digital HR practices, and Pentahelix-based collaboration to support sustainable workforce transformation and organizational innovation.
Sustainability Discourse and Influencer Networks in Plant-Based and Dairy Protein Milk Conversations: A Social Network Analysis and Sentiment Mining Study on X (Twitter) Abiali Al-Ikhsan; Asep Miftahuddin; Eka Surachman; Yoga Perdana; Budhi Pamungkas Gautama; Arciana Damayanti
Apollo: Journal of Tourism and Business Vol. 4 No. 3 (2026): September 2026
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/apollo.v4i3.659

Abstract

This study examines the discourse of sustainability and social media influencers’ networks concerning X (Twitter) conversations involving plant-based milk and dairy milk with regard to how these two affect consumer perceptions and product marketing. Methods for quantitative and explorative research in combination with social network analysis (SNA) and sentiment mining were applied. The source of data for this research was based on 223 X (Twitter) posts retrieved from SocialX from December 1, 2025, to May 5, 2026. Sentiment analysis was performed using the lexicon approach, which was further weighted based on engagement measures, whereas SNA was performed based on the centrality and community structure of the networks. The results indicate that sustainability discourse is predominantly neutral or positive in nature, with a slightly positive sentiment score. The network demonstrates high levels of centrality, where the nodes with high levels of influence have an effect on information dissemination. The sentiment trends are marked with high levels of variability and occasional occurrences of negative sentiments, which implies that the discourse is driven by certain events. The emotion analysis shows that the emotions expressed are positive in nature but are not varied. The present study makes an important contribution to the literature in terms of incorporating the concepts of sentiment analysis together with social network analysis to explore the role of sustainability discourse in a competitive product environment.
Public Discourse and Digital Customer Experience in Online Motorcycle Taxi Services: A Multimethod Analysis Ferel Rizqia Maulana; Asep Miftahuddin; Eka Surachman; Yoga Perdana; Budhi Pamungkas Gautama; Arciana Damayanti
Apollo: Journal of Tourism and Business Vol. 4 No. 3 (2026): September 2026
Publisher : CV. Media Digital Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58905/apollo.v4i3.679

Abstract

The digital technology has transformed the platform-based transportation services and now, digital customer experience is playing a pivotal role in the success of the service. But, there is a constant mismatch between what is expected from the services and what the users experience, which can be seen in the social media discourse. The goal of this study is to analyze the construction of digital customer experience, its communication and its impact on online motorcycle taxi services. The research uses a multi-method design, combining sentiment analysis, social network analysis, text network analysis, emotion classification, and trend analysis on social media discourse to get a comprehensive grasp of user-generated discourse and its complexity. The results show that the digital customer experience is multi-dimensional by nature, sometimes being characterized in a positive way and sometimes in a negative way, and the act of speaking publicly of it is a mixture of positive and negative. Furthermore, the discourse is structured, with the main actors being in the center of opinion formation and dissemination in the digital network. These findings enable the theoretical sophistication of the digital customer experience and the digital public sphere, since they show how individual experiences turn into collective perceptions, as a result of their interaction. For the practice, the study highlights the significance of businesses proactively engaging in digital conversations, enhancing their services, and effectively managing digital communities.
Co-Authors Abiali Al-Ikhsan Budhi Pamungkas Gautama, Budhi Eka Surachman Ferel Rizqia Maulana Juliana Juliana Miftahuddin, S.Si.,MAB., asep Perdana, Yoga Rizqiana Arifatul Husna Rofi Rofaida