Garuda - Garba Rujukan Digital

Public Administrative Efficiency within the Framework of the Neo-Weberian State an Analysis of the “One Application, Five Outcomes” Innovation by the Luwuk Branch of BPJS Kesehatan Uzdatun Nabilah Fahmi; Bintoro Wardiyanto
Journal Research of Social Science, Economics, and Management Vol. 5 No. 10 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i10.1443

This research aims to analyze the public service innovation "Satu Lahir Lima Terbit" (SABIT) initiated by the BPJS Kesehatan Luwuk Branch Office through the perspective of the Neo-Weberian State (NWS) theory, and to describe the mechanism of implementation of the innovation and analyze its conformity with the principles of NWS. This study uses a SLR approach with a qualitative descriptive method to analyze SABIT's innovation that integrates a digital birth reporting system to fulfill the administrative rights of newborns by enabling health facilities, the Population and Civil Registration Office, and BPJS Kesehatan to issue five official documents simultaneously in the period 2022–2025, which integrates a digital birth reporting system to fulfill the administrative rights of newborns by enabling healthcare facilities, the Civil Registry and Population Administration Office and BPJS Kesehatan to simultaneously issue five official documents. The method employed is descriptive qualitative through a systematic literature review. It explores how SABIT reconciles the hierarchical structures of traditional bureaucracy with the flexibility of a modern managerial system. The findings indicate that SABIT has successfully improved bureaucratic efficiency and data accuracy, for instance, 90% of birth certificates are issued within 24 hours, and an average of 60 newborns are served per day. This innovation also strengthens state legitimacy in guaranteeing citizens' constitutional rights from birth. The NWS model offers an inter-agency integration approach, focused on outcomes and the use of information technology for public services, as it can balance legal certainty with inclusive service innovation

Analysis of Co-Production in the Implementation of the Healthy Kitchen Service to Combat Stunting (DASHAT): Community Empowerment Through Social Entrepreneurship for Family Nutritional Security at the Ministry of Population and Family Development/National Population and Family Planning Board Ika Restu Putri Saraswati; Bintoro Wardiyanto
Journal Research of Social Science, Economics, and Management Vol. 5 No. 10 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i10.1447

Stunting remains a major public health challenge in Indonesia, with a national prevalence of 19.8% as of 2024. The Dapur Sehat Atasi Stunting (DASHAT), or Healthy Kitchen to Combat Stunting program, launched by the Ministry of Population and Family Development (Kementerian Kependudukan dan Pembangunan Keluarga/BKKBN), is a co-production-based public service innovation that integrates community empowerment with a sociopreneurship approach. This study aims to analyze the implementation of co-production within the DASHAT program and its implications for community empowerment in achieving household nutritional security. This study employs a descriptive qualitative approach within the New Public Governance (NPG) framework, examining four dimensions of co-production co-commissioning, co-design, co-delivery, and co-assessment through document analysis and descriptive-analytical techniques. The findings reveal that DASHAT has succeeded in shifting the paradigm from passive service recipients to active co-producers through mechanisms of local food processing training, the establishment of family business groups (kelompok usaha keluarga), and participatory evaluation. The sociopreneurship approach reinforces the sustainability of the program by simultaneously generating economic and social value. Key challenges include the limited facilitative capacity of implementing officials, disparities in participation levels across community groups, and the sustainability of program funding. This study recommends strengthening facilitative leadership capacity, developing digital platforms for participatory monitoring and evaluation, and institutionalizing co-production mechanisms within an appropriate regulatory framework to accelerate stunting reduction. This research contributes to the co-production literature by demonstrating its application in the context of community-based nutrition interventions in developing countries.

Plurality of actors dan co-coordination sebagai pondasi inovasi GASPOL Kampung KB di Kabupaten Sleman Noor Azizah Maharani; Bintoro Wardiyanto; Erna Setijaningrum
Jurnal Impresi Indonesia Vol. 4 No. 12 (2025): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v4i12.7257

The GASPOL (Joint Movement of Regional Apparatus, Organizations, and Institutions) innovation in the Quality Family Village (KB) of Sleman Regency is a strategic effort by the local government in strengthening collaborative and sustainable public service governance. This innovation is motivated by various problems in the implementation of KB Villages, such as weak cross-sector coordination, fragmentation of programs between agencies, and inequality of capacity and roles between actors involved. This study aims to analyze the implementation of GASPOL innovation through the perspective of New Public Governance (NPG), with an emphasis on the aspects of plurality of actors, co-coordination, and co-production in the implementation of public services. The research method used is a qualitative approach with literature study techniques and analysis of official documents, including regional policies, program reports, and regulations related to KB Villages. The results of the study show that GASPOL is able to build a collaborative network involving regional apparatus, community institutions, village governments, KB Village working groups, and the community as co-producers in the planning and implementation of the program. This collaboration encourages program integration, improved service efficiency, and strengthens community participation. However, the implementation of GASPOL still faces challenges in the form of potential power imbalances between actors, complex coordination, and the risk of program overlap. This study confirms that GASPOL represents the real practice of the New Public Governance paradigm and has the potential to become a model of collaborative governance innovation that can be replicated in other regions.

Reinforcement of the State's Role and Professionalization of Public Service: An Analysis of Digital Transformation in Public Services Through the Innovation of the Online Administrative Services Information System (SIOLA) at the Ministry of Home Affairs Herdiani Narita Pricillia; Bintoro Wardiyanto; Erna Setijaningrum
Jurnal Impresi Indonesia Vol. 4 No. 12 (2025): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v4i12.7263

Public service innovation through the Online Administrative Services Information System (SIOLA), developed by the Ministry of Home Affairs (Kemendagri), represents a strategic effort to modernize public administration by promoting efficiency, transparency, and accountability in service delivery. SIOLA is designed to integrate various administrative services into a unified digital platform, enabling online submission, monitoring, and evaluation of administrative processes while reducing bureaucratic complexity and service delays. This study aims to analyze the role of SIOLA in transforming public service governance within the Ministry of Home Affairs and to assess its alignment with contemporary public administration paradigms. The research employs a qualitative descriptive approach, utilizing secondary data obtained from academic articles, official government reports, policy documents, and relevant literature. The findings indicate that SIOLA has significantly improved administrative efficiency, enhanced transparency through traceable service processes, and strengthened accountability by providing measurable performance indicators. Moreover, SIOLA supports the broader agenda of digital bureaucracy transformation by reinforcing standardized procedures and professional work mechanisms within public institutions. From a theoretical perspective, the implementation of SIOLA reflects the principles of the Neo-Weberian State, particularly the strengthening of the state’s coordinating role, the professionalization of public services, and the integration of managerial efficiency with legal-rational authority. Despite its positive impacts, the study also highlights challenges related to technological readiness and human resource capacity. Overall, SIOLA demonstrates substantial potential as a model of digital public service innovation for other government institutions.

Lentera Disabilitas and the Light of Inclusion: Serving Citizens and Advancing the Public Interest in Banjarbaru Land Office Riszky Adhini Rachmi; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1207

This study analyzes the implementation of the Lentera Disabilitas program at the Banjarbaru Land Office as an example of inclusive public service focused on serving citizens and advancing the public interest. The program aims to enhance accessibility for persons with disabilities by providing disability-friendly facilities such as ramps, inclusive waiting rooms, special service counters, and multilingual service materials. It also emphasizes a cultural shift toward empathetic and respectful service behavior. This research uses a descriptive qualitative approach through in-depth interviews with an internal staff member (whose identity is anonymized upon request), direct observation, and document analysis. The findings show that the program enhances employee participation, fosters humanistic service values, and strengthens public trust, particularly among persons with disabilities. However, challenges remain, including the need for more trained staff and strengthened infrastructure. The program offers important lessons on the role of empathy, collaboration, and responsiveness in building inclusive public services.

Analysis of Efficiency and Simplification of Procedures in Sipesut Innovation (Samarinda Customs Service Information System): Building A Lean Public Service Luthfilhadi Qisthi; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 4 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i4.1216

The Samarinda Customs Service Information System (SIPESUT) is a digital innovation developed by Samarinda Customs and Excise Office (KPPBC TMP B Samarinda) designed to simplify bureaucratic procedures and enhance service efficiency in customs administration. This study analyzes SIPESUT through the integration of various public service paradigms, including Old Public Administration (OPA), New Public Management (NPM), and Digital Era Governance (DEG), reflecting a lean, efficient, and responsive public service model. The paper begins by discussing the digital transformation in public administration and the challenges of conventional bureaucracy. It then introduces SIPESUT as an innovative response and explores its conceptual foundation within the framework of multiple public service paradigms. Using qualitative analysis and field observation data, this study highlights SIPESUT’s impact on streamlining procedures, improving efficiency, and optimizing resources, while also identifying technical, infrastructural, and human resource challenges. The findings emphasize the necessity for system integration, human resource capacity building, and infrastructure enhancement as strategic steps to support SIPESUT’s sustainability. This research contributes to the discourse on public service innovation and inspires the development of inclusive and sustainable digital public service initiatives.

Analysis of the Impact of D-PSM (Digital Public Service Mall) Innovation in Bangkalan on Enhancing Responsiveness, Neutrality, Accountability, & Legal Compliance as a Representation of NWS (Neo-Weberian State) Windayati Windayati; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 5 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i5.1239

This study analyzes the impact of the Digital Public Service Mall (Digital Public Service Mall/D-PSM) innovation implemented in Bangkalan Regency on improving the quality of public services, particularly in terms of responsiveness, neutrality, accountability, and legal compliance as core principles of the Neo-Weberian State (NWS). The D-PSM innovation was developed to modernize public service delivery through digitalization by integrating various administrative services from multiple agencies into a single, accessible, and efficient digital platform. This study employs a qualitative descriptive approach using secondary data sources, including official government reports, internal evaluation documents, policy regulations, and relevant academic literature. The findings indicate that D-PSM has significantly improved service accessibility, processing speed, and transparency, thereby reducing bureaucratic complexity and enhancing public trust. The implementation of digital systems has also strengthened accountability mechanisms through traceable service processes and standardized procedures. However, the study identifies persistent challenges, particularly related to limited internet connectivity, uneven digital literacy, and unequal access to services in remote and rural areas of Bangkalan Regency. Despite these constraints, official evaluations by the Ministry of Administrative and Bureaucratic Reform (Kemenpan-RB) categorize D-PSM Bangkalan as “active,” reflecting positive institutional performance. This study concludes that D-PSM represents a meaningful step toward NWS-oriented governance and recommends strengthening digital infrastructure, expanding technical capacity, and improving inclusivity to achieve a more responsive, neutral, and accountable public service system.

Public Service Transformation Strategy Through the Digital Platform of Surabaya Library Data Bank (BANPUSBOYO) Gabriela Natali Olivia; Bintoro Wardiyanto; Erna Setijaningrum
Journal Research of Social Science, Economics, and Management Vol. 5 No. 5 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i5.1243

The demand to reconstruct the image and function of public libraries in the digital age has driven the emergence of transformative initiatives. This descriptive qualitative research aims to analyze the implementation of the Surabaya Library Data Bank (BANPUSBOYO) application by the Surabaya City Library and Archives Office as a strategy to change the service paradigm. By focusing on the internal perspective of organizers, this study reveals how digital innovation is constructed, mobilized, and operationalized to go beyond mere instrumental functions and touch the level of paradigmatic change in viewing the relationship between the state and citizens. Data was collected through semi-structured interviews with five key informants, in-depth observations at three service points, as well as analysis of policy documents and performance reports for the 2021-2025 period. The findings of the study show that BANPUSBOYO functions as a boundary object that brings together the logic of conventional bureaucracy with the demands of the digital society. The implementation of this application triggered a philosophical shift from the custodial paradigm to the paradigm of curatorial access to knowledge. However, this transformation faces a tension between innovation ambition and the realities of existing institutional and regulatory capacity. Based on the analysis, the research concludes that the success of the transformation of the public service paradigm depends on the ability to create narrative alignment between digital vision, institutional structure, and regulatory ecosystem. The theoretical implications of this study enrich discussions on public service logic and digital governmentality in the context of developing countries,

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