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All Journal Jurnal Impresi Indonesia Journal Research of Social Science, Economics, and Management
Herdiani Narita Pricillia
Universitas Airlangga, Indonesia
Religion Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Reinforcement of the State's Role and Professionalization of Public Service: An Analysis of Digital Transformation in Public Services Through the Innovation of the Online Administrative Services Information System (SIOLA) at the Ministry of Home Affairs Herdiani Narita Pricillia; Bintoro Wardiyanto; Erna Setijaningrum
Jurnal Impresi Indonesia Vol. 4 No. 12 (2025): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v4i12.7263

Abstract

Public service innovation through the Online Administrative Services Information System (SIOLA), developed by the Ministry of Home Affairs (Kemendagri), represents a strategic effort to modernize public administration by promoting efficiency, transparency, and accountability in service delivery. SIOLA is designed to integrate various administrative services into a unified digital platform, enabling online submission, monitoring, and evaluation of administrative processes while reducing bureaucratic complexity and service delays. This study aims to analyze the role of SIOLA in transforming public service governance within the Ministry of Home Affairs and to assess its alignment with contemporary public administration paradigms. The research employs a qualitative descriptive approach, utilizing secondary data obtained from academic articles, official government reports, policy documents, and relevant literature. The findings indicate that SIOLA has significantly improved administrative efficiency, enhanced transparency through traceable service processes, and strengthened accountability by providing measurable performance indicators. Moreover, SIOLA supports the broader agenda of digital bureaucracy transformation by reinforcing standardized procedures and professional work mechanisms within public institutions. From a theoretical perspective, the implementation of SIOLA reflects the principles of the Neo-Weberian State, particularly the strengthening of the state’s coordinating role, the professionalization of public services, and the integration of managerial efficiency with legal-rational authority. Despite its positive impacts, the study also highlights challenges related to technological readiness and human resource capacity. Overall, SIOLA demonstrates substantial potential as a model of digital public service innovation for other government institutions.      
A Comparative Study of China’s Public Diplomacy Toward Indonesia: During the Presidencies of Hu Jintao and XI Jinping Herdiani Narita Pricillia
Journal Research of Social Science, Economics, and Management Vol. 5 No. 2 (2025): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i2.1105

Abstract

Chinese public diplomacy toward Indonesia represents a charm offensive within its soft power strategy to enhance its status and cultural image. This effort is driven by the rising interest of Indonesians in the Chinese language and culture, despite China’s presence often being perceived as aggressive in international relations through public diplomacy. This research aims to analyze China’s public diplomacy toward Indonesia under the administrations of Hu Jintao and Xi Jinping, using the concept of public diplomacy. The methodology employs a qualitative comparative research design utilizing internet-based and document-based data collection techniques, analyzing official government documents, policy statements, media reports, and academic publications from both Chinese and Indonesian sources spanning the two presidential periods. Findings show both administrations employed five key indicators: time, purpose, media/public opinion, and instruments of public diplomacy such as branding, cultural diplomacy, and exchange. The comparison reveals three major differences: instruments, agents, and targets. Under Hu Jintao, the Chinese government was the dominant actor, with the main goal of disseminating culture. In contrast, during Xi Jinping’s era, non-state actors and mass media collaboration complemented government involvement, with the broader objective of enhancing and promoting China’s branding. The Confucius Institute served as the primary instrument in both eras, though the products and programs differed. Hu Jintao’s period emphasized cultural exhibitions, while Xi Jinping’s diplomacy relied more on social media and internet platforms to reach wider audiences. Overall, China’s evolving approach reflects a shift from cultural dissemination to strategic branding and influence-building in Indonesia.
Co-Authors Bintoro Wardiyanto Erna Setijaningrum