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All Journal DBESTI: Journal of Digital Business and Technology Innovation
Fathiyah Faiha Adwa
Sekolah Tinggi Teknologi Terpadu Nurul Fikri
Computer Science & IT Economics, Econometrics & Finance Library & Information Science

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Analisis Deskriptif Kuantitatif Tingkat Kepuasan Layanan e-Perpus Kota Depok Berbasis PIECES Framework Fathiyah Faiha Adwa; Nurul Janah; Akhmam Fahmi
DBESTI: Journal of Digital Business and Technology Innovation Vol 3 No 1 (2026): Mei, 2026
Publisher : LPPM STT Terpadu Nurul Fikri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54914/dbesti.v3i1.2016

Abstract

The Department of Archives and Library Services of Depok City has introduced a digital library service through the e-Perpus Kota Depok mobile application. This study aims to assess user satisfaction based on the quality of services provided. The PIECES Framework, comprising 6 dimensions: Performance, Information, Economy, Control, Efficiency, and Service, was employed to evaluate service quality. Using a descriptive-quantitative approach and purposive sampling, data were collected from 100 respondents in the context of an evaluative research study. The results were analyzed using IBM SPSS 25. Descriptive analysis indicates that the overall service quality of the e-Perpus Kota Depok application is categorized as satisfactory. This is reflected in high average scores, particularly for the Economy (4.45) and Performance (4.44) dimensions. These findings suggest that the application effectively meets users' needs and expectations regarding service quality.
Co-Authors Akhmam Fahmi Nurul Janah