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All Journal Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK)
Estiko Rijanto
Universitas Komputer Indonesia
Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering

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Systematic Literature Review : UI/UX Design Methods for Government Applications Rifqi Fahrudin; Petrus Sokibi; Ridho Taufiq Subagio; Irfan Dwiguna Sumitra; Irawan Afrianto; Estiko Rijanto
Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK) Vol 5 No 1 (2026): Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK)
Publisher : STMIK Amika Soppeng

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70247/jumistik.v5i1.254

Abstract

Digital transformation in the public sector requires the implementation of user interface and user experience (UI/UX) design that ensures government services are effective, inclusive, and easy to use. However, numerous studies indicate that government applications continue to face challenges related to usability, accessibility, and misalignment between system design and user needs. This study aims to map UI/UX evaluation and design approaches in the context of government applications through a Systematic Literature Review (SLR) guided by the PRISMA framework. The literature search was conducted in the Scopus database using the keywords (“user interface” OR “user experience”) AND (“government application” OR “e-government”) AND (“method” OR “model” OR “framework”), resulting in 275 records. Following a rigorous screening and eligibility assessment, 10 articles met the inclusion criteria and were analyzed further. The findings indicate that the most commonly employed evaluation methods include Heuristic Evaluation, Cognitive Walkthrough, Usability Testing, and the Think-Aloud Protocol, while frequently used measurement instruments include the System Usability Scale (SUS) and ISO 25022/25023 standards. Recurrent issues identified across studies include non-intuitive navigation, limited system feedback, and accessibility barriers for users with special needs. This study highlights the importance of integrating expert-based and user-centered evaluations to enhance the quality of digital government services.
Optimalisasi Manajemen Data Prostetik : Tinjauan Sistematis Integrasi Robotic Process Automation Agus Sevtiana; Irawan Afrianto; Irfan Dwiguna; Estiko Rijanto
Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK) Vol 5 No 1 (2026): Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK)
Publisher : STMIK Amika Soppeng

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70247/jumistik.v5i1.271

Abstract

Kompleksitas administrasi dalam rehabilitasi prostetik sering kali menghambat efisiensi klinis dan presisi data. Penelitian ini bertujuan efektivitas penerapan Robotic Process Automation (RPA) serta integrasi Intelligent Automation berbasis AI dalam tata kelola data pasien prostetik. Melalui metode Systematic Literature Review (SLR) yang mematuhi protokol PRISMA 2020, studi ini menyaring literatur dari basis data Scopus (2020–2025) menggunakan kerangka PICO. Sintesis terhadap 36 studi primer mengungkap bahwa penerapan RPA mampu memangkas durasi tugas administratif hingga 66,67 % dan mereduksi tingkat kesalahan entri data sebesar 90%. Lebih jauh lagi, kolaborasi teknologi OCR dan Machine Learning terbukti meningkatkan akurasi pembacaan bentuk tulisan tangan medis hingga mendekati 100%. Pembahasan menguraikan peta konsep di mana RPA mentransformasi layanan kesehatan dengan mengotomatiskan tugas berulang, sehingga memungkinkan profesional medis fokus pada interaksi pasien. Studi menyimpulkan bahwa RPA bertransformasi dari sekadar alat efisiensi biaya menjadi instrumen penting untuk menjamin kualitas klinis. Keberhasilan jangka panjang menuntut adanya tata kelola digital yang ketat guna memitigasi masalah privasi dan kompatibilitas sistem lama.
Co-Authors Agus Sevtiana Irawan Afrianto Irfan Dwiguna Irfan Dwiguna Sumitra Petrus Sokibi Ridho Taufiq Subagio Rifqi Fahrudin