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All Journal International Journal of Engineering, Science and Information Technology ADI Pengabdian kepada Masyarakat Jurnal (ADIMAS Jurnal)
Sondang Visiana Sihotang
University of Raharja
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Transportation

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Optimizing Graduate Competitiveness through Service with Mathematical Economics and OBE: Optimalisasi Daya Saing Lulusan melalui Pengabdian dengan Matematika Ekonomi dan OBE Muhamad Yusup; Sondang Visiana Sihotang; Meriyana Sunengsih; Lakshmi Devi; Po Abas Sunarya
ADI Pengabdian Kepada Masyarakat Vol 5 No 2 (2025): ADI Pengabdian Kepada Masyarakat
Publisher : ADI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/adimas.v5i2.1221

Abstract

Exploring Servant Leadership and Work Commitment on Service Quality in Small and Medium Enterprises in the Agricultural Sector in Karawang, West Java Asep Sutarman; Ahmad Kadim; Chua Toh Hua; Sondang Visiana Sihotang
International Journal of Engineering, Science and Information Technology Vol 5, No 4 (2025)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v5i4.1762

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play an important role in the national economy. MSMEs are a populist economic system that can help alleviate poverty, and their growth has the potential to expand the economic base and contribute significantly to improving the regional economy and national resilience. The large number of MSMEs can become government partners in resource management. The MSME development strategy focuses on the agricultural sector in Karawang Regency. The success or failure of government policies in advancing MSMEs in the agricultural sector in Karawang Regency depends heavily on leadership, work commitment, and service quality. No company can develop or operate well until MSME participants provide exceptional service quality, work commitment, and service leadership. Therefore, it is important to address service problems in the MSME sector, especially in the agricultural sector in Karawang Regency. The main objective of this study is to empirically investigate the impact of servant leadership and work dedication on service quality. Data were collected using an online survey distributed to 259 SMEs in the agricultural industry in Karawang Regency, Indonesia. Data were evaluated using SEM. Hypotheses were assessed directly and jointly using two-step Partial Least Squares (PLS) path modelling. Based on the research findings, servant leadership had a higher influence value of 30.5% in influencing service quality than work commitment, which had a value of 22.4%. Mediation testing using the Sobel test resulted in a t-statistic value of 2.33 1.96 and a one-sided p-value of 0.00 0.05. Work dedication is an effective mediating component to increase the impact of servant leadership on service quality.
Co-Authors Ahmad Kadim Asep Sutarman Chua Toh Hua Lakshmi Devi Meriyana Sunengsih Muhamad Yusup Po Abas Sunarya