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All Journal LACULTOUR: Journal of Language and Cultural Tourism Barista : Jurnal Kajian Bahasa dan Pariwisata
Hartanti Woro Susianti
Bali Tourism Polytechnic
Education Languange, Linguistic, Communication & Media Social Sciences Other

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German for Hospitality: An Analysis of the Structure, Content and Language Level of Text Book Used at Bali Tourism Polytechnic Hartanti Woro Susianti; I Nyoman Sudiana; Ida Bagus Putrayasa; Ni Made Rai Wisudariani
Barista : Jurnal Kajian Bahasa dan Pariwisata Vol. 12 No. 01 (2025): June
Publisher : Unit Bahasa, Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/barista.v12i01.1733

Abstract

This article presents a comprehensive analysis of the textbook Zimmer Frei: Deutsch im Hotel within the context of German language instruction for hospitality studies at the Bali Tourism Polytechnic. The analysis includes an evaluation of the textbook’s structure, content quality, and language level based on the framework provided by Rösler and Würffel (2014) and relevant competency standards. The findings indicate that the textbook is well-suited for training essential communication skills in hospitality services, such as guest reception, reservations, and complaint handling, although adjustments are needed concerning the allocation of instructional time and students’ German proficiency levels. The textbook is also considered effective in supporting context- and situation-based learning but requires updates to the audio learning media for greater accessibility. This article aims to provide recommendations for the development of effective teaching materials that enhance German language programs in the hospitality field.
Indonesian to English Noun Phrase Meaning Equivalence on Food Lists from Several Restaurants in Ubud Gianyar Bali Hartanti Woro Susianti; Ni Wayan Pastini
LACULTOUR: Journal of Language and Cultural Tourism Vol. 1 No. 2 (2022): LACULTOUR: Journal of Language and Cultural Tourism
Publisher : Unit Pelayanan Bahasa, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (495.611 KB) | DOI: 10.52352/lacultour.v1i2.904

Abstract

The declining number of arrival of foreign tourists to the island of Bali has led to some intense competition in obtaining customers in restaurants, located in the area of Ubud Gianyar. To anticipate such things, foreign language skill, especially English is very important, especially for waiters in restaurants, who are required to be able to explain the food/menu in English, so the customers will feel satisfied because they understand the food ordered. This study aims to describe the equivalence of Indonesian phrases in English about food on the food lists in several restaurants in Ubud. The data were analyzed using qualitative linguistic theory, which relies on a phenomenological philosophical approach. The results showed that all restaurants used Modificative Noun phrases, and 80% of them also used Appositive noun phrases.  While Coordinative Noun phrases are only used by 10% of restaurants. Furthermore, it is suggested to the restaurant managers to use simpler noun phrases, so that it becomes easier for guests to understand the meaning of Indonesian phrases that are stated in English noun phrases. In addition, it will also make it easier for waiters to explain the food menu available at the restaurant.   Keywords: noun phrase, renu, Restaurant
The Use of English Greetings and Terms of Address by Employees and Homestay Owners in Kintamani Tourism Area, Bali Ni Wayan Pastini; Hartanti Woro Susianti
LACULTOUR: Journal of Language and Cultural Tourism Vol. 2 No. 1 (2023): LACULTOUR: Journal of Language and Cultural Tourism
Publisher : Unit Pelayanan Bahasa, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/lacultour.v2i1.1097

Abstract

How to communicate properly and correctly is needed by the people of Bali, especially those who live in tourism areas. The increasing arrivals of foreign tourists to the Island of the Gods has made English an important means of communication, which is therefore, badly needed by people in tourist areas, such as the Kintamani. Those who are directly involved in tourism industry activities are expected to provide good service to meet customer satisfaction. This qualitative research, which is based on a phenomenological philosophy approach, aims to determine the understanding of employees and homestay owners in Kintamani on the use of formal English greetings and terms to address customers in their daily tasks. 30 respondents were selected as samples by accidental sampling technique. Meanwhile, data were collected from respondents through interviews and observations, with recording techniques when respondents served guests in eight representative homestays. Furthermore, the data were descriptively analyzed, referring to the basic English grammatical theory. The results of the study show that in general, employees or homestay owners in Kintamani have already understood the formal use of greetings and terms to address the guests in English well. But in daily conversation, they do not use greetings and terms to address guests in formal English which is theoretically appropriate, and prioritize the communicative aspect instead.
Co-Authors Ida Bagus Putrayasa M.Pd Prof. Dr. I Nyoman Sudiana . Ni Made Rai Wisudariani Ni Wayan Pastini