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Siti Zubaidah
Sekolah Tinggi Ilmu Administrasi Bala Putra Dewa
Humanities Social Sciences

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The Effect of Waiting Time on Patient Satisfaction at Sabokingking Health Center Palembang Desiwantara Desiwantara; Siti Zubaidah; Doris Febriyanti; Atrika Iriani
Jurnal Studi Sosial dan Politik Vol. 9 No. 1 (2025): Jurnal Studi Sosial dan Politik
Publisher : Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/jssp.v9i1.36163

Abstract

This study aims to analyze the effect of service waiting time on patient satisfaction at the Sabokingking Community Health Center in Palembang. Waiting time is an important aspect in assessing the quality of health services because patients not only assess the results of medical procedures but also their experience during the process of receiving services. This study uses a quantitative approach with a survey method. Data were collected through the distribution of Likert-scale questionnaires to 60 patient respondents, then analyzed using the SPSS application. Tests carried out include validity, reliability, normality, heteroscedasticity, multicollinearity, simple regression analysis, t-test, F-test, and coefficient of determination. The results showed that the research instrument was valid and reliable, with a Cronbach's Alpha value of 0.960 for the service waiting time variable and 0.955 for the patient satisfaction variable. The regression results showed a coefficient value of 0.663 with a significance of 0.000, while the R Square value was 0.627. These findings indicate that service waiting time has a positive and significant effect on patient satisfaction by 62.7%, while the rest is influenced by other factors outside the study. Thus, increasing the efficiency of waiting times needs to be a concern in efforts to improve the quality of service at the Sabokingking Palembang Community Health Center.
Treasurer Professional Competence in Ma'ariful Ulum Islamic Boarding School, Banyuasin Regency Financial Administration Siti Zubaidah; Atrika Iriani; Doris Febriyanti; Andika
Jurnal Studi Sosial dan Politik Vol. 8 No. 2 (2024): Jurnal Studi Sosial dan Politik
Publisher : Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/jssp.v8i2.36165

Abstract

This study aims to analyze the professional competence of treasurers in financial administration at the Ma'ariful Ulum Islamic Boarding School in Banyuasin Regency and identify obstacles faced in the financial management process. This study uses a qualitative method with a descriptive approach. Data collection techniques were carried out through observation, interviews, and documentation, with research subjects including the treasurer of the Islamic boarding school, the head of the boarding school, and staff related to financial management. The results of the study indicate that treasurers have carried out financial recording, management, reporting, and accountability routinely. Treasurers also demonstrate an attitude of responsibility, integrity, and discipline in managing financial transactions. However, the professional competence of treasurers still needs to be improved, especially in aspects of understanding accounting standards for non-profit entities, the application of Interpretations of Financial Accounting Standards (ISAK) 35, the use of financial administration technology, and the preparation of systematic financial reports. The main obstacles found include limited accounting training, a manual recording system, the absence of written standard operating procedures, and limited access to financial information. Therefore, Islamic boarding schools need to improve the competence of treasurers through training, formulating financial management policies, and starting to implement technology-based administration systems so that financial governance becomes more effective, efficient, transparent, and accountable.
Co-Authors Andika Atrika Iriani Atrika Iriani Desiwantara Desiwantara Doris Febriyanti