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All Journal Journal of Management, Accounting, and Administration Journal of Golden Generation Abdimas
Akhmad Sirojudin Munir
Universitas Sunan Drajat Lamongan
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Pelatihan dan Pengembangan Soft Skill Santri Pondok Pesantren Sunan Drajat Lamongan Biyati Ahwarumi; Akhmad Sirojudin Munir; Lutfi Hidayah; Suci Yongki Setyowati
Journal of Golden Generation Abdimas Vol. 1 No. 2 (2025): Desember : Journal of Golden Generation Abdimas
Publisher : PT. Lembaga Penerbit Penelitian Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65244/jgga.v1i2.143

Abstract

Penelitian ini bertujuan merancang dan mengevaluasi program pelatihan soft skill bagi santri Pondok Pesantren Sunan Drajat Lamongan untuk meningkatkan kemampuan komunikasi, kerja sama, kepemimpinan, dan pemecahan masalah. Metode penelitian menggunakan pendekatan kualitatif deskriptif dengan model partisipatif melalui pre-test, post-test, observasi, wawancara, dan kuesioner. Hasil menunjukkan peningkatan skor rata-rata dari 65,3 menjadi 83,7 dengan perubahan perilaku positif seperti meningkatnya kepercayaan diri, tanggung jawab, dan empati sosial. Dan pelatihan soft skill berbasis nilai keislaman efektif memperkuat karakter, kepemimpinan, dan kesiapan santri menghadapi tantangan era modern.
Evaluation of BMT Service Quality Based on SERVQUAL and Maqaṣid al-Shariah: A Case Study of BMT Mandiri Sejahtera Kranji Lamongan Biyati Ahwarumi; Akhmad Sirojudin Munir
Journal of Management, Accounting, and Administration Vol. 2 No. 2: October - December 2025
Publisher : Institut Nurul Islam Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52620/jomaa.v2i2.201

Abstract

This study aims to analyze the gap between members' expectations and perceptions of BMT Mandiri Sejahtera Kranji Lamongan services with the SERVQUAL model approach. The research design used a descriptive quantitative approach involving 41 respondents who were selected purposively. The instrument in the form of a Likert questionnaire was analyzed through gap analysis and paired samples t-test. The results showed that there was the largest negative gap in the reliability dimension (−0.2927), while tangibles and responsiveness had positive gaps. Statistically, some service items show significant differences between perceptions and expectations, so the research hypothesis is accepted. This research strengthens the application of SERVQUAL in the context of Islamic microfinance and emphasizes the importance of services that are in accordance with maqāṣid al-sharīʿah. Implicitly, the results of this study are relevant for improving the quality of BMT services and management policies.
Co-Authors Biyati Ahwarumi Lutfi Hidayah Suci Yongki Setyowati