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All Journal Ilomata International Journal of Social Science Jurnal Ilmu Sosial dan Humaniora
Rima Febrianti
Universitas Terbuka
Religion Humanities Education Law, Crime, Criminology & Criminal Justice Other

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The Impact of Digital Work Culture (Always on and Quick Response) on Workarounds Behavior among Healthcare Workers at Rumah Sehat Terpadu (RST) Dompet Dhuafa Hospital Rima Febrianti; Kabul Wahyu Utomo
SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora Vol. 5 No. 2 (2026): Juni 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sosmaniora.v5i2.7787

Abstract

This study aims to explore the dynamics of digital work culture and its impact on the professional practices of healthcare workers at Rumah Sehat Terpadu Dompet Dhuafa Hospital (RS RST DD), focusing on the principles of always on and quick response. Using a qualitative approach with thematic analysis, the study draws on in-depth interviews with 12 participants, including healthcare professionals (doctors, nurses, midwives, and pharmacists), administrative staff, SKDP staff, medical record officers, as well as heads of units and departments. The findings reveal that digitalization enhances coordination efficiency and clinical decision-making. Four main themes emerged: Perceptions of digital work culture characterized by always on and quick response patterns; practices of digital technology utilization; the emergence of workaround behaviors as adaptive responses to system barriers; and the impact of digitalization on professional balance and humanistic values.The results indicate that digital work culture improves efficiency, collaboration, and team responsiveness in patient care. However, the constant expectation to stay connected and responsive also generates psychological pressure, emotional exhaustion, and a decline in empathetic interactions between healthcare workers and patients. Within a value-based institutional context, this phenomenon underscores the urgent need for a humanistic and spiritual design of digital work systems one that not only prioritizes efficiency but also preserves empathy, meaningful communication, and the spirit of service as an act of worship. This study emphasizes the importance of organizational policies that promote digital literacy, healthy work boundaries, and the preservation of humanistic values in healthcare services.
Mapping Ten Years of Digital Burnout Research (2015–2024): a Scopus-Based Bibliometric Analysis Rima Febrianti; Pieter Andrian; Reni Januarti; Sri Astuti Handayani; Tatan Mayandripan
Ilomata International Journal of Social Science Vol. 7 No. 3 (2026): July 2026
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v7i3.2313

Abstract

This study investigates the evolution of research on digital burnout and digital stress by applying a systematic bibliometric approach to publications indexed in Scopus between 2015 and 2024. The objective is to identify publication trends, intellectual structures, and emerging thematic patterns within this domain. A structured search strategy was implemented using predefined keywords, followed by a screening process based on relevance, document type, and duplication removal, resulting in a final sample of 162 peer-reviewed articles. Bibliometric analysis was conducted using VOSviewer and Bibliometrix to perform co-authorship, co-occurrence, and citation network analyses. The findings indicate a marked increase in publication output after 2020, reflecting intensified scholarly attention during the global digital transition period. Network visualization reveals that research is concentrated around three dominant clusters: (1) psychological impacts of digital overload, (2) organizational and occupational stressors linked to constant connectivity, and (3) coping mechanisms including digital detox and boundary management. Germany emerges as a central contributor in terms of institutional productivity and collaboration networks. Additionally, keyword co-occurrence analysis highlights a recent shift toward hybrid work environments and techno-stress mitigation strategies. This study contributes by providing a structured mapping of the intellectual and thematic evolution of digital burnout research, emphasizing the transition from individual-level analysis to organizational and systemic perspectives. The results offer an evidence-based foundation for future research directions, particularly in refining conceptual frameworks and identifying underexplored areas such as long-term adaptation to digital work ecosystems.
Co-Authors Kabul Wahyu Utomo Pieter Andrian Reni Januarti Sri Astuti Handayani Tatan Mayandripan