Siti Nurhayati
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia

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OVERVIEW OF FINANCIAL TECHNOLOGY (FINTECH) IN LOGISTICS: LITERATURE STUDY Muhammad Arif Hernawan; Cecep Pahrudin; Muhammad Rifa Affiat; Siti Nurhayati
Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Vol. 1 No. 1 (2021): Volume 1, Issue 1, May 2021. Journal of Economics, Management, Entrepreneur, an
Publisher : ABNUS Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (246.274 KB) | DOI: 10.52909/jemeb.v1i1.20

Abstract

The purpose of this study is to provide ideas in the existing literature from various sources that can be combined with the reality of existing scientific articles. The ideas and results of the research into this scientific article also provide an overview of the variables that can be used in further research such as data confidentiality, financial technology, logistics and government policy regulations. Of the three descriptions in the results and discussion above, there are three variables that can make future research materials or references, namely Financial technology that has been used with consumer confidentiality that is still not maximally maintained, secondly there is a government policy that clearly covers this financial technology so that it can be used. supervised by the government. Third, there are not many logistics companies that use financial technology as a means of payment to consumers, there are many obstacles, especially from management decisions and assistance that may be facilitated by the government with the existence of existing Financial Technology Institutions with cooperation. This qualitative research is still far from perfect, and only as a review material from researchers and as a contribution to the development of science, especially in the field of digital finance, and logistics in general. The research results of this article can provide thought benefits for science for those in need.
Analysis Of Service Quality and Punctuality of Cargo Delivery on Customer Satisfaction at PT Samudera Indonesia Agus Setiawan; Siti Nurhayati; Jennifer Vanessa Rose; Destyan Nur Ramadhan
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.8532

Abstract

The purpose of this study is to analyze the relationship between the quality of sea freight services with the punctuality of cargo delivery with the level of customer satisfaction at PT Samudera Indonesia. This study used survey methods with questionnaires and quantitative data collection tools. The results showed that the quality of sea transportation services had a significant effect on customer satisfaction. Customers who feel they are receiving quality service tend to be more satisfied. In addition, the punctuality of cargo delivery also has a major effect on customer satisfaction. These results provide important insights for PT Samudera Indonesia to improve service quality and delivery timeliness to meet customer expectations and maintain their satisfaction in the fierce sea transportation industry competition.
The Effect of Ownership Structure, Sustainability Value, and Internationalization on Firm Value Mediated By Technical Efficiency in The Transportation and Logistics Industry In Indonesia M. Arif Hernawan; Enny Haryanti; Herlina Herlina; Ika Utami Yulihapsari; Siti Nurhayati
Greenation International Journal of Economics and Accounting Vol. 4 No. 2 (2026): Greenation International Journal of Economics and Accounting (May - June 2026)
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v4i2.888

Abstract

The transportation and logistics sector plays a strategic role in the Indonesian economy; however, firm value within this sector remains heterogeneous due to differences in technical efficiency and corporate strategies. Such variations indicate that ownership structure, degree of internationalization, and sustainability value may shape technical efficiency and, ultimately, firm value.This study aims to examine the effects of corporate ownership, internationalization, and sustainability value on firm value, with technical efficiency serving as a mediating variable. The study employs panel data regression and Sobel tests. Technical efficiency is measured using operational efficiency scores derived from a production-based approach, firm value is proxied by Tobin’s Q, internationalization is measured using the foreign assets to total assets ratio (FATA), sustainability value is measured by the ratio of corporate social responsibility expenditures to net income, and corporate ownership is measured by the proportion of institutional ownership. The sample consists of transportation and logistics companies listed on the Indonesia Stock Exchange during the period 2014–2023.The empirical results indicate that corporate ownership and sustainability value positively affect technical efficiency, while internationalization has a negative effect on technical efficiency. Technical efficiency, in turn, positively influences firm value. Regarding direct effects on firm value, corporate ownership shows a positive but insignificant effect, internationalization has a positive and significant effect, and sustainability value has a negative effect. In terms of indirect effects through technical efficiency, corporate ownership and sustainability value positively influence firm value, whereas internationalization exerts a negative indirect effect.These findings contribute to the literature by highlighting the role of technical efficiency as a key mechanism linking ownership structure, internationalization, and sustainability value to firm value. From a managerial perspective, the study emphasizes the importance of optimizing technical efficiency in strategic decision-making within the transportation and logistics industry.