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All Journal Sosiohumaniora Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara JWP (Jurnal Wacana Politik) Jurnal Ilmiah Wahana Bhakti Praja Jurnal Politik Pemerintahan Dharma Praja Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Sustainable Research (FJSR)
Astika Ummy Athahirah
Institut Pemerintahan Dalam Negeri
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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How Bandung Succeeds: Multi-Perspective Study of Determinants of Digital Transformation Success in Public Administration Meiyenti, Ira; Bulan, Nur Sari; Athahirah, Astika Ummy; Nangameka, Teresa Irmina; Rahmah, Mutia
Jurnal Borneo Administrator Vol. 22 No. 1 (2026): April 2026
Publisher : Pusjar SKPP Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v22i1.1738

Abstract

Digital transformation is the main focus in the development of public administration, including in Indonesia. The Electronic-Based Government System (SPBE) implementation at the regional level still faces constraints in human resources, budget, and infrastructure. Bandung City serves as an ideal model of successful SPBE and Smart City implementation. A holistic assessment of the success of digitaltransformation in public administration was performed in this research by combining theoretical approaches (Stakeholder Theory, RBV, and Innovation Diffusion) and practical approaches in the field. This study employed an explanatory sequential mixed methods design, involving 75 quantitative survey respondents and 30 qualitative interview informants at the Bandung City Diskominfo. The data were analyzed using descriptive statistical techniques and thematic analysis. Five key factors, namely (1) Expectations of employees/implementing employees, (2) Expectations of ICT technical operators, (3) Organizational culture, (4) Relative profitability, and (5) Digital leadership were found as the significant factors. The holistic approach successfully integrated multiple theories and field practices in responding to criticisms of previous studies on technical-social focus inequality. The results provide more effective and contextual strategic guidance for local governments to improve the implementation of digital transformation in the public sector.
Co-Authors Andi Rizki Fathurrahman Annisa Nur Syafitri Bulan, Nur Sari Eviany, Eva Herlina Imwadia Ramadhoni Ira Meiyenti Mutia Rahmah Nangameka, Teresa Irmina Pranata, Wahyu Hadi Rossy Lambelanova Sitompul, Gunadi Franyadi