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All Journal Maslahah: Jurnal Pengabdian Masyarakat Arus Jurnal Psikologi dan Pendidikan
Putri Balqis
Universitas Sumatera Utara
Religion Humanities Education Mathematics Social Sciences Other

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Hubungan Kecerdasan Emosional dengan Komunikasi Interpersonal pada Karyawan PT Harmoni Muda Inovasi Putri Balqis; Filia Dina Anggaraeni; Meutia Nauly
Arus Jurnal Psikologi dan Pendidikan Vol 5 No 2: Juni (2026)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajpp.v5i2.2657

Abstract

Penelitian ini bertujuan untuk mengetahui hubungan kecerdasan emosional dengan komunikasi interpersonal pada karyawan PT Harmoni Muda Inovasi. Penelitian menggunakan pendekatan kuantitatif korelasional dengan populasi 80 karyawan dan teknik pengambilan sampel purposive sampling. Instrumen penelitian berupa skala Likert yang disusun berdasarkan aspek kecerdasan emosional dan komunikasi interpersonal. Analisis data menggunakan korelasi product moment Pearson setelah dilakukan uji validitas, reliabilitas, normalitas, dan linearitas. Hasil penelitian menunjukkan adanya hubungan positif yang signifikan antara kecerdasan emosional dan komunikasi interpersonal dengan koefisien korelasi rxy = 0,608 dan p = 0,000 < 0,05. Koefisien determinasi sebesar r2 = 0,370 menunjukkan bahwa kecerdasan emosional memberikan kontribusi efektif sebesar 37,00% terhadap komunikasi interpersonal. Hasil perbandingan mean menunjukkan bahwa kecerdasan emosional berada pada kategori sangat rendah dengan mean hipotetik 52,50 dan mean empirik 42,404, sedangkan komunikasi interpersonal juga berada pada kategori sangat rendah dengan mean hipotetik 50,00 dan mean empirik 40,192. Dengan demikian, semakin tinggi kecerdasan emosional karyawan, semakin baik komunikasi interpersonal yang ditunjukkan dalam lingkungan kerja.
Employee Engagement And Interpersonal Communication Training To Improve Consumer Service For Baristas Composure In Medan City Asra Maulana; Fajar Ahmad Lazuardy; Putri Balqis; Theresia Ribka Purba
Maslahah: Jurnal Pengabdian Masyarakat Vol 7, No 2 (2026): Publication in progress
Publisher : Yayasan Rahmat Islamiyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56114/maslahah.v7i2.13419

Abstract

This activity aims to improve competitiveness and service quality through employee engagement and interpersonal communication training for Composure baristas in Medan City. The study employs a qualitative research method with an observational approach conducted over six weeks, comprising two weeks of pre-training observation, four weeks of training implementation (five structured sessions), and two weeks of post-training observation, involving ten barista informants. The training program included three main strategies: presentations on the importance of employee engagement and interpersonal communication, service role-plays and simulations, and evaluation of simulation results. The activity results reveal four main themes. First, the initial level of barista employee engagement and interpersonal communication fell into the low to moderate category before the training. Second, the training program successfully increased barista awareness and motivation regarding the importance of emotional involvement at work. Third, barista interpersonal communication skills showed significant development after the training, especially in empathy and active listening. Fourth, customer service quality improved as reflected by changes in barista behavior when interacting with customers. This study concludes that integrated training focusing on engagement and communication is a relevant and effective intervention to improve service quality in the coffee shop industry.
Co-Authors Asra Maulana Fajar Ahmad Lazuardy Filia Dina Anggaraeni Meutia Nauly Theresia Ribka Purba