Syamsurrijal Syamsurrijal
Universitas Bumigora, Mataram, Indonesia

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Expressive Utterances in Online Guest Reviews in Merumatta Senggigi-Lombok Hotel: A Pragmatic Analysis Jessica Herly; Agus Syahid; Abdul Muhid; Syamsurrijal Syamsurrijal; Lela Rahmawati
Humanitatis : Journal of Language and Literature Vol. 12 No. 2 (2026): Humanitatis: Journal of Language and Literature: In-Press
Publisher : LPPM Universitas Bumigora Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/humanitatis.v12i2.5397

Abstract

This study examines expressive utterances in guest reviews to identify their types and the linguistic markers that realize them. In the digital era, online guest reviews have become an influential form of electronic word-of-mouth that shapes public perceptions of hotel service quality. These reviews frequently contain expressive utterances that reveal guests’ emotional evaluations of their experiences. This study aims to identify the types of expressive utterances and examine the linguistic markers and politeness strategies used in online guest reviews of Merumatta Senggigi–Lombok Hotel. Employing a qualitative descriptive method, the data were drawn from 28 purposively selected TripAdvisor reviews and analyzed using document analysis procedures. The analysis was guided by Speech Act Theory and Politeness Strategy Theory, following the stages of data reduction, data display, and conclusion drawing. The findings reveal ten types of expressive utterances, namely praise, appreciation, compliment, gratitude, complaint, criticism, regret, blame, anxiety, and negative recommendation, with compliments, appreciation, and complaints occurring most frequently. Positive expressive utterances are primarily realized through evaluative adjectives and intensifiers, while negative utterances tend to employ negation, contrastive structures, hedging, and narrative framing to mitigate face-threatening acts. These results demonstrate that expressive utterances in online hotel reviews function not only as emotional expressions but also as pragmatic strategies shaped by politeness considerations in digital communication.
Conceptual Metaphors of Nature in Sasak Language: A Cognitive Semantic Analysis of Indigenous Environmental Knowledge Syamsurrijal Syamsurrijal; Erwin Suhendra; Wahyu Kamil Syarifaturrahman; Muhlisin Muhlisin
Humanitatis : Journal of Language and Literature Vol. 12 No. 2 (2026): Humanitatis: Journal of Language and Literature: In-Press
Publisher : LPPM Universitas Bumigora Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/humanitatis.v12i2.6485

Abstract

Indigenous languages have been shown to play a crucial role in preserving ecological knowledge, cultural memory, and community identity. However, the semantic dimensions through which environmental knowledge is encoded in many indigenous languages remain underexplored, particularly in underrepresented Austronesian languages such as Sasak. The specific aims of this study are threefold: first, to identify the semantic categories of environmental concepts; second, to examine the conceptual metaphors underlying indigenous ecological knowledge; and third, to explain how these semantic structures reflect Sasak cultural cognition and identity. The present research employed a qualitative descriptive method within an interpretive paradigm. Data were collected from 25 native Sasak speakers selected through purposive sampling from East, Central, and West Lombok. The data comprised environmental vocabulary, proverbs, folklore narratives, oral traditions, and customary expressions gathered through semi-structured interviews, participant observation, and documentary analysis. The findings reveal that environmental knowledge in the Sasak language is organised into five interconnected semantic domains: water resources, landscapes, flora, fauna, and environmental processes. Of these domains, the water-related domain is particularly prominent, reflecting the ecological and cultural significance of water in Sasak society. The study further identifies several conceptual metaphors in which environmental phenomena function as source domains for abstract cultural meanings, including social harmony as ecological balance, causes as natural forces, and human identity as a rooted tree. These metaphorical structures illustrate how environmental observations are transformed into cognitive models for interpreting social relationships, moral values, and collective responsibilities. Furthermore, the analysis of environmental concepts embedded in proverbs, folklore, and cultural narratives reveals shared conceptualisations that emphasise harmony, interdependence, environmental stewardship, and communal identity.