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Analysis of Innovation in Public Transport Services Management Based on Plastic Waste in Support of The SDGS: A Study of Trans Semanggi Suroboyo Alifatu Azwa Shoima; Nayshira Rieva Candra; Meirnawati; Trenda Aktiva Oktariyanda
Economics and Business Journal (ECBIS) Vol. 4 No. 4 (2026): May
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i4.345

Abstract

This study examines the innovation of public transport service management through a platic waste-based payment in the Trans Semanggi Suroboyo (TSS) service in Surabaya City. The study aims to analyse the effectiveness of this innovation in supporting sustainable urban transport development, particularly in relation to Sustainable Development Goals (SDGs) 11. A qualitative descriptive approach was employed, using secondary data collected from scientific literature, official reports, and regulatory documents. The analysis was conducted using George C. Edward III’s policy implementation framework, focusing on communication, resources, disposition, and bureaucratic structure. The finding indicate that this innovation contributes positively to environmental management and promotes public participation in waste reduction while improving transport accessibility. However, its implementation faces several challenges, including limited fleet availability, inadequate infrastructure, fragmented communication, and key to integrity between payment system. These constraints affect service efficiency and user satisfaction. Therefore, strengthening policy coordination, improving infrastructure, enhancing human resource capacity, and optimizing public communication are necessary to support the sustainability and effectiveness of this innovation. This study highlights that integrated and adaptive public transport innovations are essential in achieving inclusive, efficient, and sustainable urban mobility in line with SDGs 11.
Evaluasi Implementasi Jakarta Smart city melalui CRM dalam Pencapaian SDG 11 DKI Jakarta Avikah Zackia Putri; Azizah Nailah Mahirah; Meirinawati Meirinawati; Trenda Aktiva Oktariyanda
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 5 No. 8: Juli 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v5i8.17683

Abstract

Transformasi digital telah mendorong pemerintah daerah mengembangkan model tata kelola berbasis teknologi untuk meningkatkan kualitas pelayanan publik dan mendukung pencapaian Sustainable Development Goal (SDG) 11 tentang kota yang inklusif, aman, tangguh, dan berkelanjutan. Penelitian ini bertujuan menganalisis efektivitas implementasi Jakarta Smart city melalui platform Cepat Respon Masyarakat (CRM) sebagai instrumen penguatan tata kelola publik berbasis digital. Penelitian menggunakan pendekatan kualitatif deskriptif dengan analisis dokumentasi dan triangulasi sumber untuk mengevaluasi capaian implementasi serta tantangan yang dihadapi. Hasil penelitian menunjukkan bahwa platform CRM telah meningkatkan responsivitas pemerintah dalam menangani pengaduan masyarakat dan memperkuat akuntabilitas pelayanan publik. Namun, efektivitas implementasi masih dipengaruhi oleh kesenjangan partisipasi masyarakat, variasi kapasitas kelembagaan antarorganisasi perangkat daerah, serta belum meratanya kesiapan sumber daya manusia dalam mendukung transformasi digital. Temuan ini menegaskan bahwa keberhasilan pencapaian SDG 11 tidak hanya bergantung pada pengembangan infrastruktur digital, tetapi juga pada penguatan literasi digital masyarakat, reformasi tata kelola lintas kelembagaan, dan peningkatan kapasitas birokrasi untuk mewujudkan layanan publik yang inklusif dan berkelanjutan.
Manajemen Publik dalam Transformasi Ekonomi Digital Sentra Wisata Kuliner di Surabaya Alvi Nazwa Rindiana; Nailah Talitha Salsabila; Nayif Achamd Fannur; Anisa Qorina Safitri; Meirinawati Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Manajemen dan Ilmu Administrasi Vol 2 No 1 (2026): APRIL
Publisher : CV. Lentera Literasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58472/jmia.v2i1.392

Abstract

This study aims to analyze the effectiveness of public management in navigating the digital economic transformation at the Culinary Tourism Centers (SWK) in Surabaya through the POSC theory approach. The research employs a qualitative descriptive method with a literature study design, evaluating various policy documents, government publications, and scientific articles related to the implementation of the E-PEKEN platform and the QRIS payment system. The findings indicate that digital strategy planning has been integrated with the 2025-2029 Surabaya Regional Medium-Term Development Plan (RPJMD) vision, although physical infrastructure synchronization at several locations remains a challenge. Organizing is conducted in a cross-sectoral collaborative manner involving academics through a strategic partnership model. Regarding the staffing aspect, personal technical assistance provided by field staff and students has proven crucial in increasing traders' digital literacy, as evidenced by the significant improvement in understanding at the Wonorejo SWK unit, which rose from 56% to 89%. The controlling mechanism is carried out through digital transaction monitoring, although technical network stability remains the primary obstacle to program sustainability. The novelty of this research lies in the systematic application of classical management theory to dissect the dynamics of the informal sector during the digital transition at the local level. These implications emphasize that the success of MSME digitalization depends not only on technology but also on sustainable human resource mentoring. This study contributes to advancing knowledge in the field of organizational management psychology, specifically regarding technological adaptation behavior among micro-entrepreneurs within the public bureaucracy environment.