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All Journal Al-Kharaj: Journal of Islamic Economic and Business DIVERSITY: Journal of Multi Science Linearity
Cindy Pratiwi Julyani Daud
Universitas Negeri Gorontalo
Humanities Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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The Influence of Price Fairness and Service Quality on Customer Loyalty at Alfamart Gorontalo Fritania Bonde Fitriana; Cindy Pratiwi Julyani Daud; Hapsawati Taan; Melan Angriani Asnawi; Ramlan Amir Isa
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 2 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i2.11143

Abstract

This study investigates the effects of price fairness and service quality on customer loyalty at Alfamart stores in Gorontalo City. The research is motivated by the rapid growth of the modern retail industry and increasing market competition, which require retailers to strengthen customer loyalty through fair pricing practices and superior service delivery. A quantitative approach with a causal associative design was employed. Data were collected from 96 Alfamart customers selected through purposive sampling based on the Lemeshow formula. A structured questionnaire using a five-point Likert scale was administered, and the data were analyzed using multiple linear regression. Classical assumption tests, including normality, multicollinearity, and heteroscedasticity tests, were conducted to ensure model validity. Hypothesis testing was performed using t-tests and F-tests, while the coefficient of determination (R²) was used to assess explanatory power. The results indicate that price fairness has a positive and significant effect on customer loyalty (t = 4.629; p < 0.001). Service quality also positively and significantly influences customer loyalty (t = 4.710; p < 0.001). Furthermore, price fairness and service quality simultaneously exert a significant positive effect on customer loyalty (F = 47.382; p < 0.001). The coefficient of determination (R² = 0.511) reveals that both variables explain 51.1% of the variation in customer loyalty. Service quality emerged as the more dominant predictor. These findings suggest that integrating fair pricing strategies with continuous service quality improvement is essential for enhancing customer loyalty and sustaining competitiveness in the modern retail sector.
Pengaruh Digital Marketing Dan Brand Image Terhadap Keputusan Pembelian Produk Umkm Di Kota Gorontalo Cindy Pratiwi Julyani Daud; Fritania Bonde; Tineke Wolok; Hapsawati Taan
DIVERSITY: Journal of Multi Science Linearity Vol. 3 No. 2 (2026): DIVERSITY: Journal of Multi Science Linearity, February 2026
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/diversity.v3i2.1607

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh digital marketing dan brand image terhadap keputusan pembelian produk UMKM di Kota Gorontalo. Persaingan bisnis yang semakin ketat mendorong para pelaku UMKM untuk memanfaatkan strategi pemasaran digital guna memperluas jangkauan pasar. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan survei. Populasi penelitian adalah konsumen yang pernah membeli produk UMKM di Kota Gorontalo, dengan sampel sebanyak 120 responden yang dipilih menggunakan teknik purposive sampling. Pengumpulan data dilakukan melalui kuesioner dengan skala Likert. Teknik analisis data menggunakan analisis regresi linear berganda dengan bantuan program SPSS 26. Hasil penelitian menunjukkan bahwa: (1) digital marketing berpengaruh positif dan signifikan terhadap keputusan pembelian produk UMKM di Kota Gorontalo; (2) brand image berpengaruh positif dan signifikan terhadap keputusan pembelian produk UMKM di Kota Gorontalo; (3) digital marketing dan brand image secara simultan berpengaruh positif dan signifikan terhadap keputusan pembelian produk UMKM di Kota Gorontalo. Nilai koefisien determinasi (R²) sebesar 0,672 yang berarti kedua variabel tersebut mampu menjelaskan 67,2% variasi keputusan pembelian.
Co-Authors Asnawi, Melan Angriani Fritania Bonde Fritania Bonde Fitriana Hapsawati Taan Isa, Ramlan Amir Tineke Wolok