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All Journal JISICOM (Journal of Information System, Infomatics and Computing) Journal of Information System, Applied, Management, Accounting and Research Jurnal Teknologi Informatika dan Komputer Jurnal Manajemen Informatika Jayakarta Jurnal Widya Tridharmadimas: Jurnal Pengabdian Kepada Masyarakat Jayakarta Journal of Social Research Journal of Engineering, Technology and Computing (JETCom)
Ito Riris Immasari
STMIK Jayakarta
Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences

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Development Of An Online Consultation Information Service System At The Directorate General Of Mineral And Coal Syamsul Rizal; Ito Riris Immasari; Anton Zulkarnain Sianipar
Journal of Social Research Vol. 4 No. 7 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i7.2649

Abstract

In the era of digitalisation, public information services are a crucial aspect in supporting transparency and accountability in government agencies. The Directorate General of Mineral and Coal still faces several obstacles in delivering information services, including a limited number of face-to-face service staff and the absence of an efficient feedback system. Therefore, this study aims to develop an online consultation information system to improve service efficiency and flexibility. The system was developed using the RAD software development method, which includes the stages of needs analysis, system design, coding, and testing. The implementation was carried out using the PHP programming language with the CodeIgniter framework and MySQL database. A key feature of the system is real-time queue monitoring for business entities, which represents a novelty compared to previous research. System testing was conducted using black box and User Acceptance Testing (UAT) methods, involving employees and business representatives as end users. The results show that the system functions well according to user needs and is expected to enhance the quality of public information services at the Directorate General of Mineral and Coal.
Co-Authors Aditya Prasetyo Ahmad Bayu Arfian Ahmad Bayu Arfian Akmal Budi Yulianto Anton Zulkarnain Sianipar Asih Septia Rini Dava Luthfi Alamsyah Dedek Lulus Kurniawan Erlina Erlina Erwah Kurniawan Fadli Azlinaldi Istinur Alfiah Jaya, Hikmah Gusdin Putra Junaedi, Ifan Mohamad Hasanudin Muhammad Ari Ardiansyah Nawawi Halik Rachmawaty Haroen Rahmat Rhamadhan Rhino Ardiansah Mansyur Rhino Ardiansyah Mansyur Rumadi Hartawan Sofia Dara Sari Sulistyanto, Agus Syamsul Rizal Verdi Yasin Yoga Niscahyo Zulhalim, Zulhalim