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All Journal International Journal of Educational and Life Sciences (IJELS)
Abdul Rahman
Universitas Pelita Bangsa
Religion Humanities Public Health Social Sciences Other

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User System Analysis on the Shopee Pay Digital Wallet Application Using the Ueq Method Abdul Rahman; Wiyanto; Muhamad Fatchan
International Journal of Educational and Life Sciences Vol. 3 No. 1 (2025): January 2025
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijels.v3i1.170

Abstract

This study evaluates the user experience of the ShopeePay digital wallet application using the User Experience Questionnaire (UEQ) method. The research assessed six dimensions of user experience: attractiveness, clarity, efficiency, reliability, stimulation, and novelty, using a questionnaire completed by 100 active users aged 18-35. Results revealed that ShopeePay provides a positive user experience, with the highest scores for attractiveness (4.43) and clarity (4.45), indicating an appealing and user-friendly design. Despite strong performance, issues such as less intuitive navigation and limited personalization options were identified. Recommendations include improving navigation structure, adding features such as expense analysis and reminders, and offering personalization options to enhance user satisfaction.
Co-Authors Muhamad Fatchan Wiyanto