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This Author published in this journals
All Journal International Journal of Educational and Life Sciences (IJELS)
Muhammad Prima Jaya
Universitas Djuanda
Religion Humanities Public Health Social Sciences Other

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The Effect of Price, Service Quality and Brand Image on Grab Customer Satisfaction in Bogor Muhammad Prima Jaya; Titiek Tjahja Andari; Chandra Ayu Pramestidewi
International Journal of Educational and Life Sciences Vol. 3 No. 2 (2025): February 2025
Publisher : MultiTech Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59890/ijels.v3i2.209

Abstract

This research aims to analyze the impact of price, service quality, and brand image on Grab customer satisfaction in Bogor, both simultaneously and partially. The study population consists of individuals who have used Grab services in Bogor, with a sample of 100 respondents selected through a simple random sampling method. Data analysis was conducted using multiple linear regression with the support of SPSS version 27.00. The findings reveal that price, service quality, and brand image collectively and individually have a significant and positive influence on Grab customer satisfaction in Bogor.  
Co-Authors Chandra Ayu Pramestidewi Titiek Tjahja Andari