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Triyono Arief Wahyudi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Peranan Room Attendant Dalam Make Up Room Untuk Meningkatkan Kepuasan Tamu Di Hotel Des Indes Martinus Hia; Triyono Arief Wahyudi
STREAMING Vol. 4 No. 2 (2025): STREAMING Business Journal
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/pgtg4c80

Abstract

This study examines the role of room attendants in performing make-up room procedures and their impact on guest satisfaction at Hotel Des Indes Menteng. Using hospitality service theory and hotel operational standards, the research explores how room attendant knowledge, technical skills, interpersonal behavior, and adherence to Standard Operating Procedures (SOPs) influence perceived room quality and guest experience. A descriptive qualitative approach was employed through six months of fieldwork (June–December 2021), including literature review, participant observation in the housekeeping department, and interviews with room attendants and supervisors. The findings indicate that accurate technical execution, consistent SOP implementation, and courteous interpersonal behavior significantly enhance guest comfort, hygiene perception, and service reliability. However, inconsistent SOP enforcement, limited chemical-handling knowledge, variable inspections, and insufficient continuous training were identified as constraints. The study recommends structured training, strengthened supervision, SOP reinforcement, and performance monitoring to improve housekeeping quality and guest satisfaction.
Peranan Staff Pastry Dalam Membuat Produk Sweet Bread Untuk Kepuasan Pelanggan Di Hotel Sahid Jaya Triyono Arief Wahyudi; Martinus Hia
STREAMING Vol. 5 No. 1 (2026): STREAMING Business Journal
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/b9pdyb51

Abstract

This study examines the role of pastry staff in producing quality Sweet Bread and its influence on guest satisfaction at Hotel Grand Sahid Jaya. Using a descriptive qualitative design, data were gathered through six months of field practicum, participant observation, SOP and document review, interviews with pastry personnel and supervisors. The research positions Sweet Bread as a strategic hospitality product connecting technical craftsmanship, hygiene. Findings reveal four main quality drivers: careful raw-material and FIFO rotation, precise control of mixing through baking processes, adequate and well-maintained equipment, and strict food-safety practices. Operational constraints such as ingredient shortages, limited baking capacity, temperature variability, and labeling lapses were found to reduce consistency and increase waste. Human and managerial factors—including staff competence, teamwork, supervision, and creative presentation—significantly shape product reliability and guest perception. Strengthening SOP compliance, training, and quality audits enhances satisfaction and brand reputation
Pengaruh Persepsi Kualitas Dan Promosi Terhadap Kepuasan Pelanggan Serta Dampaknya Pada Loyalitas Pelanggan Donat XYZ Cabang Mal Kelapa Gading Riza Meilani; Triyono Arief Wahyudi
STREAMING Vol. 4 No. 2 (2025): STREAMING Business Journal
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/2bh3hv86

Abstract

This study examines the influence of perceived quality and promotion on customer satisfaction and its subsequent impact on customer loyalty at Donat XYZ, Kelapa Gading Mall Branch. The research employed a quantitative approach using both primary and secondary data sources. Data were collected from 250 respondents who had purchased and consumed Donat XYZ products. Statistical analysis was conducted using SPSS version 21. The findings reveal that perceived quality has a significant and positive effect on customer satisfaction, indicating that customers who perceive the products as high quality tend to be more satisfied. Similarly, promotional activities were found to have a significant and positive influence on customer satisfaction, suggesting that effective promotions contribute to a better customer experience. Furthermore, customer satisfaction significantly and positively affects customer loyalty. These results demonstrate that improving product quality perceptions and implementing attractive promotional strategies can enhance customer satisfaction, which in turn strengthens customer loyalty toward Donat XYZ.
Pengaruh Persepsi Harga, Kualitas Produk, Dan Proses Transaksi Terhadap Kepercayaan Pelanggan Serta Dampaknya Pada Minat Beli Ulang Melalui Social Media Dan E-Commerce Hizrian Lesty Prabowo; Triyono Arief Wahyudi
STREAMING Vol. 3 No. 2 (2024): STREAMING Business Journal
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/ystewv75

Abstract

This research aims to identify influence of price perception, quality, and transaction process on customer trust and its impact on repurchase intention trough social media and e-commerce. This research is done by quantitative research method with survey method on consumer who have done online shopping in social media and e-commerce in Jakarta. The sample was taken by purposive sampling method where 100 samples obtained were chosen based on predetermined criteria. The result of this research is (1) there is a significant influence between price perceptions on the establishment of trust in online purchases through social media and e-commerce, (2) there is no significant influence between the perception of quality towards the formation of trust in online purchasing through social media and e-commerce, (3) there is a significant influence between the process transaction on the establishment of trust in online purchasing through social media and e-commerce, (4) there is a significant influence between the belief on the decision of buy-back intention on the online purchase through social media and e-commerce.
Pengaruh Persepsi Atas Nomor Izin Edar BPOM, Label Halal, Kualitas Produk, Harga Terhadap Kepercayaan Pelanggan & Persepsi Nilai Pelanggan Serta Dampaknya Pada Minat Beli Kosmetik Import Mutiara Januari; Triyono Arief Wahyudi
STREAMING Vol. 4 No. 1 (2025): STREAMING Business Journal
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/dd93ck91

Abstract

The objective of this research is to examine the influence of perceived : NIE BPOM, halal label, product quality and price on customer's trust and customer's perceived value and its impact on purchase intention of imported cosmetic products. The result of this research are (1) perceived NIE BPOM have positive and insignificant influence to customer's trust, (2) perceived label of halal have positive and significant influence to customer trust, (3) perceived quality has positive and significant influence to trust (5) perceived of NIE BPOM has a positive and significant influence on perception of customer value, (6) perceived halal label has a negative and significant influence on the perception of customer value , (7) perceived quality has a positive and significant influence on the perception of customer value, (8) perceived price has a positive and significant impact on customer perceptions, (9) Customer’s trust has a positive and significant effect on purchase intention, (10) customer perceived value has a positive and significant impact ad buying interest.
Analisis Persepsi Atas Kualitas,  Ketersediaan, Harga Citra Merk Terhadap Kepuasaan Pelanggan  Dan Kepercayaan Pelanggan Serta Dampaknya Pada Minat Beli Kembali Produk Obat Herbal XYZ Deliana Permatasari; Triyono Arief Wahyudi
STREAMING Vol. 2 No. 2 (2023): STREAMING Business Journal
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/r7xna230

Abstract

The purpose of this study is to analyse perceived quality, availability, price, brand image towards customer satisfaction and trust its impact on the repurchase intention of herbal medicine XYZ. The research method used is survey by spreading an online structured questionnaire. The result of this research is that repurchase intention for this product affect positively and significantly by customer trust and customer satisfaction with perceived quality, availability, price and brand image.
Pengaruh Persepsi Harga, Kualitas Produk Dan Promotion Terhadap Minat Beli Konsumen Untuk Membeli Produk Fashion Premium iROO Melalui Online shop Dengan Brand Awareness Dan Persepsi Nilai Sebagai Variabel Mediasi Farida Rusila; Triyono Arief Wahyudi
STREAMING Vol. 4 No. 2 (2025): STREAMING Business Journal
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/mzjrnf18

Abstract

Rapid growth market share e-commerce or online shop in indonesia were no longer can doubt.With of internet users is the 82 million people or about 30 percent of the population in indonesia, e-commerce market a gold mine who its desire for some of us can see the potential to depannya.iroo-indonesia.com is one of shopping online that working in the area of retail fashion special woman who has market share pretty good since starting the retail business in indonesia. This Research aims to understand ( 1 ) the influence perception price to the wishes of to buy fashion premium iroo through online shop with the brand awareness and presepsi the value as variable mediation ( 2 ) the influence quality of product against desire to purchase fashion premium iroo through online shop with the brand awareness and perception the value as variable mediation ( 3 ) the influence promotion to the wishes of to buy fashion premium iroo through online shop with the brand awareness and presepsi the value as variable mediation.Respondents in this research was customer that has become members and have done the purchase of online, with the number of sample as many as 180 respondents. The Method of this research is description. Technique data analysis in this research was analysis a path or ( path analisys ) by using linear regression multiple .The research results show that the size of the contributions influence perception of prices ( x1 ) , the quality of product ( x2 and promotion ( x3 ) impact of 60.6 % of consumer advocacy to buy through perception the value of ( meters , while the rest of 39.4 % influenced by another factor.
Pengaruh Persepsi Harga Dan Persepsi Kualitas Terhadap Loyalitas Pelanggan Ojek Online “XYZ” Dengan Variabel Mediasi Kepuasan Dan Kepercayaan Pelanggan Vicki Goutama; Triyono Arief Wahyudi
STREAMING Vol. 4 No. 2 (2025): STREAMING Business Journal
Publisher : Research and Community Service UNIVERSITAS KALBIS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53008/dhdf0f37

Abstract

The objective of this research is to analyze the effect of price perception and quality perception on customer loyalty of Ojek Online “XYZ” with the customer satisfaction and customer trust as the mediating variables. This research model is developed from previous study Nafisa Choirul Mar’ati, Tri Sudarwanto, S.Pd.,M.S (2015), Lily Harjati dan Yurike Venesia (2015), Fanny Fibriyanti Salim dan Diah Dharmayanti, S.E., M.Si (2014), Ika Wahyu Wijayanti, Wahyono (2015), Woro Mardikawati, Naili Farida (2013), Muhammad Zaman Sarwar, Kashif Shafique Abbasi & Saleem Pervaiz (2012), Mai Ngoc Khuong and Ngo Quang Dai (2016), Afrina Yasmin, Sadia Tasneem, Kaniz Fatema (2015), Halizan Bin Haji Hamzah, Azli @ Meor Azli Ayub, Mohd Faiz Hilmi* (2015), I Gede Yogi Pramana, Ni Made Rastini (2016), Deddy Rakhmad Hidayat, Muhammad Riza Firdaus (2014), and also using preliminary qualitative research through in depth interview with five respondents, who were Ojek Online “XYZ” customers. There were six hypothesis that shows the relationship between variables. This research model is quantitative approach through a survey of 240 respondents using convenience sampling method. Hypothesis test results shows price perception and quality perception have a siginificant effect on customer loyalty through customer satisfaction and customer trust. The managerial implications of this research were to gain customer loyalty,  the company have to increase customer satisfaction and customer trust by making sure the certainty of  fare that  shows on the application same with the customer payment, educating customer with  promotion that better and more frequent compare to competitors, create a workshop and training to rider, and do the join promo with other company or others brand products.
Co-Authors Deliana Permatasari Farida Rusila Hizrian Lesty Prabowo Martinus Hia Mutiara Januari Riza Meilani Vicki Goutama