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All Journal JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi JKM-Bid: Jurnal Kesehatan Masyarakat kebidanan
Iqbal Mochtar
Universitas Cokroaminoto Makassar
Economics, Econometrics & Finance Health Professions Nursing Public Health Social Sciences

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ANALISIS WAKTU TUNGGU TERHADAP KEPUASAN PASIEN DI INSTALASI LABORATORIUM RUMAH SAKIT UMUM DAERAH DAYA KOTA MAKASSAR Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani; Mene Paradilla; Muhammad Takqa; Iqbal Mochtar
JKM-Bid: JURNAL KESEHATAN MASYARAKAT KEBIDANAN (The Journal of Public Health Midwifery) Vol. 12 No. 02 (2026): Juni 2026
Publisher : Akademi Kebidanan Harapan Bunda Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71369/5n59bc89

Abstract

Patient satisfaction affects various aspects of hospital healthcare services, including both inpatient and outpatient care. Patient satisfaction can be defined as the condition experienced by patients after receiving services or treatment that meet their expectations. This study aimed to analyze the waiting time in relation to patient satisfaction at the laboratory installation of Daya Regional General Hospital. This research employed a quantitative approach using an analytical-descriptive observational design with a cross-sectional study. The study was conducted from May to June 2024 at Daya Regional General Hospital. The study population consisted of all patients who visited the hospital’s laboratory installation, totaling 16,151 patients in 2023. Based on the sample size calculation, the minimum number of respondents required for this study was 164. The findings showed that the average waiting time for services at the laboratory installation met the established standards. This was reflected by 265 patients (98.1%) who received services within the standard waiting time. In addition, a significant relationship was found between waiting time and patient satisfaction at the laboratory installation. These results indicate that the longer the waiting time experienced by patients, the greater the likelihood of dissatisfaction. Therefore, the findings demonstrate a clear pattern that waiting time is one of the factors influencing patient satisfaction.
Pengaruh Komitmen Organisasi Terhadap Organizational Citizenship Behavior Iqbal Mochtar; Andi Niartiningsih; Nurul Hidayah Nur; Nurfitriani; Muhammad Takwa; Mene Paradilla
JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, dan Akuntansi Vol. 2 No. 4 (2025): April
Publisher : CV. Muris Global Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62421/jibema.v2i4.457

Abstract

Organizational Citizenship Behavior (OCB) merupakan perilaku sukarela yang dilakukan karyawan di luar tugas dan tanggung jawab formalnya, namun berkontribusi terhadap efektivitas organisasi. Penelitian ini bertujuan untuk mengkaji pengaruh komitmen organisasional terhadap OCB pada perawat di RSUP XY. Penelitian menggunakan pendekatan kuantitatif dengan metode observasional dan desain cross-sectional. Teknik pengambilan sampel dilakukan dengan total sampling, sehingga seluruh perawat yang memenuhi kriteria, sebanyak 106 orang, dijadikan responden. Hasil penelitian menunjukkan bahwa komitmen organisasional memiliki pengaruh yang signifikan terhadap OCB perawat (p = 0,003). Temuan ini mengindikasikan bahwa semakin tinggi komitmen karyawan terhadap organisasi, semakin baik pula kinerja yang ditunjukkan. Kinerja yang optimal tersebut selanjutnya mendorong munculnya perilaku OCB, yaitu perilaku kerja yang melampaui standar dan tuntutan formal organisasi. Berdasarkan hasil tersebut, manajemen rumah sakit perlu memberikan perhatian yang lebih besar terhadap kondisi lingkungan kerja. Upaya yang dapat dilakukan antara lain menciptakan suasana kerja yang nyaman melalui pengelolaan kualitas udara, pencahayaan yang memadai, penyediaan fasilitas dan peralatan kerja yang sesuai, serta membangun lingkungan nonfisik yang kondusif, seperti hubungan kerja yang harmonis, suasana yang bersahabat, lingkungan yang bersih, tenang, sejuk, dan bebas dari gangguan yang dapat mengurangi kenyamanan kerja.
Co-Authors Andi Niartiningsih Andi Niartiningsih Mene Paradilla Mene Paradilla Muhammad Takqa Muhammad Takwa Nurfitriani Nurfitriani Nurfitriani Nurul Hidayah Nur