Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
P-Index
This Author published in this journals
All Journal Journal of Language, Literature, Social and Cultural Studies
Ni Putu Somawati
Politeknik Negeri Bali, INDONESIA
Arts Languange, Linguistic, Communication & Media Social Sciences

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Enhancing tour guides’ professional competence through precise and effective English communication skills for improved tourist engagement and service quality Ni Putu Lovyta Mai Yoren; Ni Putu Somawati; Erly Wahyuni
Journal of Language, Literature, Social and Cultural Studies Vol. 4 No. 2 (2026): July 2026
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jllscs.v4i2.358

Abstract

This study aims to examine how precise and effective English communication enhances tour guides’ professional competence, tourist engagement, and overall service quality. The research adopts a mixed-method approach involving quantitative surveys and qualitative interviews with professional tour guides and international tourists in major tourism destinations. Data were collected through structured questionnaires, observation checklists, and semi-structured interviews to capture both performance indicators and experiential insights. The analysis employs descriptive statistics and regression analysis to identify the relationship between English communication proficiency and service outcomes, while thematic analysis is used to interpret qualitative responses. The findings indicate that tour guides with higher levels of linguistic accuracy, clarity, and intercultural communication skills significantly improve tourist satisfaction, trust, and engagement. Furthermore, effective communication reduces misunderstandings and enhances the overall travel experience. The study concludes that strengthening English communication through targeted training programs is essential for improving tour guides’ professionalism and competitiveness in the global tourism industry. It recommends continuous language development, practical communication training, and the integration of cultural awareness into professional development initiatives.
Enhancing tour guides’ professional competence through precise and effective English communication skills for improved tourist engagement and service quality Ni Putu Lovyta Mai Yoren; Ni Putu Somawati; Erly Wahyuni
Journal of Language, Literature, Social and Cultural Studies Vol. 4 No. 2 (2026): July 2026
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jllscs.v4i2.358

Abstract

This study aims to examine how precise and effective English communication enhances tour guides’ professional competence, tourist engagement, and overall service quality. The research adopts a mixed-method approach involving quantitative surveys and qualitative interviews with professional tour guides and international tourists in major tourism destinations. Data were collected through structured questionnaires, observation checklists, and semi-structured interviews to capture both performance indicators and experiential insights. The analysis employs descriptive statistics and regression analysis to identify the relationship between English communication proficiency and service outcomes, while thematic analysis is used to interpret qualitative responses. The findings indicate that tour guides with higher levels of linguistic accuracy, clarity, and intercultural communication skills significantly improve tourist satisfaction, trust, and engagement. Furthermore, effective communication reduces misunderstandings and enhances the overall travel experience. The study concludes that strengthening English communication through targeted training programs is essential for improving tour guides’ professionalism and competitiveness in the global tourism industry. It recommends continuous language development, practical communication training, and the integration of cultural awareness into professional development initiatives.
Improving English speaking fluency in engineering students through problem-based learning (PBL) Ni Wayan Sadiyani; Selvie Ratna Ivone Mandang; Ni Putu Somawati
Journal of Language, Literature, Social and Cultural Studies Vol. 3 No. 3 (2025): November 2025
Publisher : Yayasan Mitra Persada Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58881/jllscs.v3i3.394

Abstract

English speaking fluency is a vital communication skill for engineering students, especially in the context of increasing global collaboration and the internationalization of higher education. However, many engineering students face persistent challenges in oral communication due to a lack of confidence, limited exposure to authentic speaking environments, and traditional language teaching methods that prioritize passive learning. This study explores the effectiveness of Problem-Based Learning (PBL) as an instructional approach to enhance English speaking fluency among engineering students. PBL is rooted in constructivist learning theory and emphasizes collaborative, learner-centered activities that simulate real-world problem-solving scenarios. Through a quasi-experimental research design, two groups of engineering students at a public university in Indonesia were observed over one academic semester. The experimental group engaged in PBL-driven English speaking sessions, while the control group received conventional speaking instruction. Pre- and post-intervention assessments, alongside qualitative data from classroom observations and student reflections, were analyzed to measure improvements in fluency, coherence, and language complexity. The results revealed that the PBL group demonstrated significantly higher gains in speaking fluency compared to the control group. Moreover, students reported increased motivation, reduced speaking anxiety, and greater engagement in communicative tasks. These findings suggest that integrating PBL into English for Specific Purposes (ESP) instruction can provide engineering students with meaningful opportunities to practice language in contextually rich and cognitively engaging environments. This research contributes to the growing body of literature on innovative pedagogy in language education and offers practical implications for curriculum designers, language instructors, and policymakers aiming to improve communicative competence in STEM fields. Future studies are recommended to examine long-term impacts and scalability across diverse educational settings.
Co-Authors Erly Wahyuni Ni Putu Lovyta Mai Yoren Ni Wayan Sadiyani Selvie Ratna Ivone Mandang