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All Journal Jurnal Multidisiplin West Science SERUMPUN : Journal of Education, Politic, and Social Humaniora Jurnal Mediakita : Jurnal Komunikasi dan Penyiaran Islam
Nurul Suhesti
Universitas Dr. Soetomo Surabaya, Indonesia
Religion Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Connected but Fatigued: Virtual Communication, Videoconference Fatigue, and Team Connectedness in Hybrid Work Nurul Suhesti; Mokhamad Abdul Rozaq; Garry Brumadyadisty; R. Ayu Erni Jusnita; Siska Armawati Sufa
SERUMPUN : Journal of Education, Politic, and Social Humaniora Vol. 4, No. 1 : SERUMPUN (JANUARY-JUNE 2026)
Publisher : Yayasan Maslahatul Ummah Ilal Jannah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61590/srp.v4i1.370

Abstract

Hybrid work has increased employees’ reliance on virtual communication tools for meetings, coordination, task discussion, and team interaction. Although virtual communication can strengthen team connectedness, intensive use may also create videoconference fatigue. This study examines the direct and indirect effects of Virtual Communication Intensity on Perceived Team Connectedness through Videoconference Fatigue among hybrid workers in Surabaya, Indonesia. A quantitative explanatory design was employed using survey data from 200 hybrid workers who used virtual communication tools in formal team settings. The data were analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. The measurement model demonstrated acceptable reliability, convergent validity, and discriminant validity. The structural model showed that Virtual Communication Intensity had a positive effect on Perceived Team Connectedness and Videoconference Fatigue. Videoconference Fatigue also had a positive effect on Perceived Team Connectedness, contrary to the expected negative direction. The mediation effect was significant but positive, suggesting that fatigue may represent the cost of maintaining connectedness rather than the absence of connectedness. The findings support the idea of a “connected but fatigued” condition in hybrid work, where employees remain socially connected while experiencing fatigue from intensive virtual communication. The study contributes by integrating relational and strain perspectives and provides practical implications for managing virtual communication quality, frequency, and recovery time.
Innovation of Digital Communication in Public Complaint Services: The Case of the JAKI Application in the Smart Government Era Nurul Suhesti; Ika Devy Pramudiana; R Ayu Erni Jusnita; Nihayatus Sholichah
Mediakita Vol. 10 No. 2 (2026): Jurnal Mediakita : Jurnal Komunikasi dan Penyiaran Islam
Publisher : Fakultas Usluhuddin dan Dakwah UIN Syekh Wasil Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30762/mediakita.v10i2.3093

Abstract

The shift toward smart government has accelerated the digitalization of public services, yet empirical evidence on how digital communication innovations function as instruments of participatory governance remains limited. This study aims to analyze digital communication innovation through the JAKI (Jakarta Kini) application in public complaint services within the smart government framework of DKI Jakarta Province. Guided by a qualitative single instrumental case study design, data were gathered from 19 informants via in-depth interviews, structured non-participant observations, and document analysis. Informants included five CRM officers from Diskominfotik, six OPD staff members from three key agencies, and eight active JAKI users selected through purposive and snowball sampling. Data were analyzed using thematic content analysis and interpreted through the Van Meter and Van Horn policy implementation model. The findings reveal that JAKI has successfully shifted public complaint management from a one-way reporting mechanism to a two-way interactive system, evidenced by a 77.4% increase in report submissions from 98,177 (2021) to 174,147 (2024), with resolution rates consistently above 96%. However, the communication pattern, while technically interactive, has not yet achieved substantive symmetry because citizen feedback rarely influences formal policy revisions. Key determinants of implementation effectiveness include inter-agency coordination through the CRM system, implementer commitment across OPDs, and citizens' digital literacy levels. This study concludes that JAKI represents a meaningful innovation in participatory governance. However, sustained effectiveness requires stronger OPD capacity, equitable digital access for vulnerable groups, and institutionalized feedback mechanisms that translate complaint data into evidence-based policy decisions.
Bobon Santoso's Digital Communication Strategy for Building Personal Branding through "Kuali Merah Putih" YouTube Content Alfin Ardiansyah; R. Ayu Erni Jusnita; Nurul Suhesti
Jurnal Multidisiplin West Science Vol 5 No 07 (2026): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v5i07.3597

Abstract

The rapid growth of digital media has increased the importance of personal branding among content creators. This study examines how Bobon Santoso employs digital communication strategies to build personal branding through the “Kuali Merah Putih” YouTube content series. The study analyzes visual, narrative, performative, symbolic, and interactive elements contributing to identity construction. Using a qualitative case study approach, data were collected from 12 purposively selected YouTube videos through non-participant observation, digital documentation, and thematic analysis. The findings reveal that Bobon Santoso’s personal branding is constructed through consistent visual identity, large-scale cooking spectacles, nationalist symbolism, social storytelling, performative authenticity, and audience engagement. The “Merah Putih” symbol reinforces nationalism, solidarity, and social responsibility, while authentic performances and humanitarian narratives foster parasocial relationships, audience loyalty, emotional attachment, and trust. Effective personal branding extends beyond visibility by integrating meaningful social values and sustained audience interaction.
Volunteers' Perceptions of the Economic Impact of the MBG Kitchen on Employment Generation Locally Muhammad Erfan Aziz; R. Ayu Erni Jusnita; Nurul Suhesti
Jurnal Multidisiplin West Science Vol 5 No 07 (2026): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v5i07.3599

Abstract

The Free Nutritious Meal (MBG) Program has attracted attention for its socio-economic impact beyond food provision. This study examines volunteers’ perceptions of the economic impact of the MBG kitchen at SPPG Nginden Jangkungan, Surabaya, particularly regarding local employment generation. A qualitative phenomenological approach was employed using semi-structured interviews, participant observation, and documentation. The findings identified four themes. First, the MBG kitchen creates employment opportunities and additional income for housewives, unemployed youth, and informal workers. Second, collective activities strengthen social solidarity, cooperation, and community participation. Third, involvement in the program enhances volunteers’ self-confidence, empowerment, and social identity. Fourth, limited facilities, uneven task allocation, and inadequate institutional support challenge program sustainability. The study concludes that the MBG kitchen functions as both an economic empowerment mechanism and a social capital-building platform. Strengthening local recruitment, volunteer capacity development, operational support, and stakeholder collaboration is recommended to sustain and expand the program’s socio-economic benefits.
The Role of Coach-Athlete Interpersonal Communication in Enhancing Athletic Performance at Cendana Judo Club Daffa Nando Ferdiansyah; R. Ayu Erni Jusnita; Nurul Suhesti
Jurnal Multidisiplin West Science Vol 5 No 07 (2026): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v5i07.3600

Abstract

Interpersonal communication plays a crucial role in athlete development because it influences motivation, psychological well-being, and athletic achievement. This study aimed to analyze how interpersonal communication between coaches and athletes contributes to performance development within the Cendana Judo Team in Surabaya. A qualitative descriptive approach was employed involving one head coach, one assistant coach, and four active athletes selected through purposive sampling. Data were collected through semi-structured interviews, participant observation, and documentation and analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings revealed three major themes: openness and trust as the foundation of coach-athlete relationships, interpersonal communication as psychological support and a source of motivation, and communication as a contributing factor to athletic achievement. Effective communication strengthened discipline, commitment, mental readiness, and performance. Sports organizations should prioritize communication competence development and structured support systems.
Co-Authors Alfin Ardiansyah Daffa Nando Ferdiansyah Garry Brumadyadisty Ika Devy Pramudiana Mokhamad Abdul Rozaq Muhammad Erfan Aziz Nihayatus Sholichah R Ayu Erni Jusnita R. Ayu Erni Jusnita R. Ayu Erni Jusnita Siska Armawati Sufa