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All Journal Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan
Lalu M. Rifqi Azami S
Unknown Affiliation
Medicine & Pharmacology Nursing Public Health

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Pelayanan Informasi Obat dalam Layanan Telefarmasi pada Apotek X Kota Mataram Mayada, Silhiyatun; Mahacita Andanalusia; Eskarani Tri Pratiwi; Fara Mutia Bimantika; Lalu M. Rifqi Azami S
Jurnal Ilmiah Kedokteran dan Kesehatan Vol. 5 No. 2 (2026): Mei: Jurnal Ilmiah Kedokteran dan Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/klinik.v5i2.6335

Abstract

Telepharmacy is an innovation in remote pharmaceutical services that has become increasingly relevant along with the rapid development of information and communication technology in the healthcare sector. This service enables pharmacists to continue providing optimal pharmaceutical care without direct face-to-face interaction. This study aimed to describe the implementation of drug information services provided by pharmacists through telepharmacy at Pharmacy X in Mataram City and to evaluate their compliance with pharmaceutical service standards as regulated in the Regulation of the Minister of Health of the Republic of Indonesia Number 73 of 2016. This study employed a descriptive design with a cross-sectional approach, involving 40 patient interactions conducted via WhatsApp over a one-month period. The collected data included the types of medicines purchased by patients and the forms of drug information provided by pharmacists. The medicines were classified according to therapeutic categories, while drug information was analyzed using indicators based on pharmaceutical service regulations. The results showed that the most frequently purchased medicines were respiratory system drugs (26.67%), analgesic/antipyretic drugs (22.22%), and medicines for dyspepsia (17.78%). The most commonly provided drug information included dosage instructions (71.74%), explanations of special dosage forms (87.5%), and duration of use (54.35%). However, information regarding side effects (13.04%) and drug interactions (10.87%) was still limited. All patients receiving antibiotics were educated to complete their medication as prescribed (100%). Overall, drug information services delivered through telepharmacy at Pharmacy X were in accordance with pharmaceutical service standards, although improvements in clinical education are still needed to strengthen the quality and safety of digital pharmacy services.
Review Artikel: Penggunaan Metode Kualitatif dalam Penelitian Telefarmasi Fara Mutia Bimantika; Mahacita Andanalusia; Azizatul Adni; Silhiyatun Mayada; Lalu M. Rifqi Azami S
Jurnal Ilmiah Kedokteran dan Kesehatan Vol. 5 No. 3 (2026): September: Jurnal Ilmiah Kedokteran dan Kesehatan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/klinik.v5i3.7093

Abstract

The application of qualitative approaches in healthcare research, especially within the pharmaceutical field, continues to grow. One area where these methods are increasingly utilized is telepharmacy research, which requires deeper exploration to better understand the perceptions and experiences of both patients and healthcare providers. This article aims to present an overview of qualitative methods that can serve as a foundation for future studies. The study employed a literature review design using a narrative approach, analyzing 12 selected articles that met predefined inclusion and exclusion criteria. The findings revealed a diversity in research designs and data collection techniques, highlighting the adaptability of qualitative methods in capturing respondents’ perspectives and experiences in telepharmacy settings. Additionally, several studies reported the use of qualitative data analysis software to facilitate the coding process. In conclusion, the most commonly applied approach was exploratory qualitative research, often utilizing semi-structured interviews and focus group discussions (FGDs). The collected data were primarily analyzed using thematic analysis, supported by software such as NVivo, MAXQDA, ATLAS.ti, and Microsoft Excel.
Co-Authors Azizatul Adni Eskarani Tri Pratiwi Fara Mutia Bimantika Mahacita Andanalusia Mayada, Silhiyatun Silhiyatun Mayada