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All Journal Jurnal Organisasi Dan Manajemen MANDAR: Management Development and Applied Research Journal
Ramli Hatma
Universitas Megarezky
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Work Engagement Mediating Job Demands Resources and MSME Performance in Makassar, Indonesia A. Nur Asri Ainun; Gempita; Ramli Hatma; Rayn Aqmar
MANDAR: Management Development and Applied Research Journal Vol. 8 No. 2 (2026): June Period
Publisher : Universitas Sulawesi Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31605/mandar.v8i2.6689

Abstract

This study examines the influence of job demands and job resources on the performance of Micro, Small, and Medium Enterprises (MSMEs) owners, with work engagement as a mediating variable. Understanding the factors that drive MSME performance is increasingly important, considering the strategic role of MSMEs in supporting regional economic growth and employment. However, empirical evidence regarding the applicability of the Job Demands–Resources framework in the MSME context remains limited, particularly in developing countries. This study employed a quantitative approach using a survey method involving 100 MSME owners in Makassar City. Data were analyzed using Partial Least Squares Structural Equation Modeling. The findings reveal that job resources positively contribute to MSME performance, whereas job demands do not significantly influence performance. Job resources were also found to affect work engagement, while job demands showed no significant relationship with work engagement. In addition, work engagement was found to influence MSME performance. Nevertheless, work engagement did not mediate the relationship between job demands and MSME performance, nor between job resources and MSME performance. These findings suggest that the availability of adequate work resources plays a more substantial role in enhancing MSME performance than the level of work demands faced by business owners. This study contributes to the development of the Job Demands–Resources theory within the MSME context and provides practical insights for policymakers and business development agencies in designing interventions aimed at strengthening MSME performance
Service Innovation as a Mediator of Organizational Factors and Customer Satisfaction: Insights from Taiwan’s Tourism Industry Ramli Hatma; Abdul Nasir Rachman; Hardiyono Hardiyono; Siti Mujahida; Muhammad Azizurrohman
Jurnal Organisasi dan Manajemen Vol. 21 No. 1 (2025)
Publisher : LPPM Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jom.v21i1.10245.2025

Abstract

Purpose – This study explores the impact of employee well-being, transformational leadership, and the work environment on service innovation and customer satisfaction in Taiwan’s tourism industry.  Methodology – A cross-sectional survey of 295 respondents, including workers and tourists, was conducted using a random sampling method and a 7-point Likert scale questionnaire. This quantitative study employs structural equation modelling (SEM) to examine how employee well-being, leadership style, and the work environment influence service innovation and customer satisfaction in Taiwan’s tourism industry. Findings – The results demonstrate that employee well-being, transformational leadership, and a supportive work environment significantly enhance service innovation, which, in turn, positively influences customer satisfaction. Service innovation also acts as a mediator in the relationship between organizational factors and customer satisfaction. Originality – The originality of this manuscript lies in its focus on the mediating role of service innovation in the relationship between employee well-being, leadership style, work environment, and customer satisfaction within the context of Taiwan’s tourism industry.
Co-Authors A. Nur Asri Ainun Abdul Nasir Rachman Azizurrohman, Muhammad Gempita Hardiyono Rayn Aqmar Siti Mujahida