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All Journal Jurnal Ilmiah Farmasi Indonesia (JIFIN)
Imam Syafi’i
Universitas Indonesia Maju, Jakarta, Indonesia
Biochemistry, Genetics & Molecular Biology Chemistry Health Professions Immunology & microbiology Medicine & Pharmacology

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Tingkat Kepuasan Pasien Pemegang Jaminan Kesehatan Nasional (JKN) Terhadap Pelayanan Kefarmasian di Instalasi Farmasi Rawat Jalan Rumah Sakit Umum Daerah Sayang Kabupaten Cianjur: Level of Satisfaction of National Health Insurance (JKN) Holders Patients with Pharmaceutical Services in the Outpatient Pharmacy Installation of Sayang Regional General Hospital, Cianjur District Ananda Putri Fatimatuzzahra; Oci Etri Nursanty; Imam Syafi’i
Jurnal Ilmiah Farmasi Indonesia (JIFIN) Vol 2 No 01 (2024): JIFIN: Jurnal Ilmiah Farmasi Indonesia Terbitan Juni 2024
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jifin.v2i01.3076

Abstract

Hospital pharmacy services should prioritize patient safety, based on a new paradigm of patient care where pharmacy officers play a role, focusing not only on the drug but also on the patient. One of the good qualities of pharmaceutical services can be seen in patient satisfaction. The purpose of this study was to determine the level of patient satisfaction of National Health Assurance Holders (JKN) towards Pharmaceutical Services in Outpatient Pharmacy Installation of Regional General Hospital Sayang District, Cianjur, using 5 dimensions of service quality, namely Reliability, Responsiveness, Assurance, Empathy (Emphaty), and Tangible (Tangible). This study used descriptive research design with quantitative approach, sampling technique in this study was carried out with purposive sampling technique i.e. sampling technique with certain considerations, selected respondents were patients with National Health Insurance (JKN), patients who were able to communicate, write, read well, in addition to having been treated at least twice so that they were responsive in giving answers. The number of respondents in this study was 100. The instruments used in this study are questionnaires that have been tested for validity and reliability. The results of this study were percentage values on Reliability (66.6%), Responsiveness (64.5%), Assurance (68%), Empathy (63.6%), Tangible (61.2%) at 61.2% and percentage value of all dimensions at 64.78%. The conclusion of this study is to show that patients with National Health Assurance (JKN) are satisfied with pharmacy services at the Outpatient Pharmacy Installation of Sayang Regional General Hospital, Cianjur Regency.
Tingkat Kepuasan Pasien Rawat Jalan Terhadap Pelayanan Kefarmasian di Instalasi Rumah Sakit Sari Asih Ciputat: Level of Satisfaction of Outpatients with Pharmaceutical Services at the Sari Asih Hospital Installation Tari Dwi Cahyani; Linda Suryanti; Imam Syafi’i; Tyssa Mariyana
Jurnal Ilmiah Farmasi Indonesia (JIFIN) Vol 2 No 02 (2024): JIFIN : Jurnal Ilmiah Farmasi Indonesia Terbitan Desember 2024
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jifin.v2i02.3677

Abstract

Quality health services are those that are able to provide patient satisfaction according to their expectations and needs. Patient satisfaction is an important indicator in assessing the quality of pharmaceutical services because it influences patient loyalty and the hospital’s image. This study aims to determine the level of outpatient satisfaction with pharmaceutical services at the Pharmacy Installation of Sari Asih Hospital Ciputat in 2024. The study employed a descriptive quantitative design using a purposive sampling method. Data were collected through questionnaires distributed to 100 respondents using a non-probability sampling technique with accidental sampling. Patient satisfaction levels were measured based on five dimensions of service quality: tangibles, empathy, reliability, assurance, and responsiveness, analyzed using Likert scales and percentages. The results showed that satisfaction levels for tangibles were 74.24%, empathy 75.24%, reliability 79.92%, assurance 74.52%, and responsiveness 75.92%. Based on these findings, it can be concluded that patients were satisfied with the tangible aspects of service and moderately satisfied with the assurance, reliability, responsiveness, and empathy dimensions of pharmaceutical services at the Outpatient Pharmacy Installation of Sari Asih Hospital Ciputat.
Co-Authors Ananda Putri Fatimatuzzahra Linda Suryanti Nursanty, Oci Etri Tari Dwi Cahyani Tyssa Mariyana