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All Journal Al-battar: Jurnal Pamungkas Hukum Jurnal Sosial Indonesia
Rungarun Boonsayan
Khon Kaen University
Law, Crime, Criminology & Criminal Justice Other

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Digital Bureaucracy, Transparency, and Public Trust in Government A Systematic Literature Review Diana Diana; Fajar Apriani; Rungarun Boonsayan
Jurnal Sosial Indonesia Vol. 1 No. 1 (2026): January-June
Publisher : Faculty of Social and Political Siences Universitas 17 Agustus 1945 Samarinda

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Abstract

The study examines the growing role of digital bureaucracy in transforming public administration by enhancing efficiency, transparency, and public trust. The purpose of the research is to analyze how digital tools, such as e-government platforms, AI, and data analytics, have reshaped bureaucratic systems and their relationship with citizens. A systematic literature review methodology was employed, reviewing studies that assess the integration of digital technologies in government operations. The findings reveal that while digital transformation significantly improves service delivery and transparency, it also introduces challenges, such as the digital divide and concerns over data privacy and security. Digital platforms, by making government processes more accessible, foster greater public trust, yet these tools must be inclusive and secure to prevent alienating marginalized groups. The research suggests that governments need to address digital exclusion through investments in infrastructure and digital literacy programs, and prioritize data protection measures to maintain public trust. The implications of this study are far-reaching, urging policymakers to ensure the equitable distribution of digital services and the ethical use of technology, which is crucial for fostering a well-informed, engaged, and trustful relationship between the government and citizens.
The Effectiveness of Electronic Traffic Law Enforcement in Suppressing Traffic Violations: Soerjono Soekanto's Theory Analysis Nadia Putri Daliuwa; Fenty U. Puluhulawa; Irlan Puluhulawa; Rungarun Boonsayan
al-Battar: Jurnal Pamungkas Hukum Vol. 3 No. 2 (2026): Agustus
Publisher : Yayasan Cendekia Gagayunan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63142/al-battar.v3i2.514

Abstract

Traffic violations remain a persistent problem reflecting the low level of public legal compliance and adversely affecting road safety and traffic order. Previous studies on Electronic Traffic Law Enforcement (ETLE) have generally been descriptive in nature and have focused primarily on the technical aspects of implementation, with limited discussion on the effectiveness of ETLE based on legal effectiveness theory. This study aims to analyze the effectiveness of ETLE implementation in reducing traffic violations within the jurisdiction of the Gorontalo District Court by employing Soerjono Soekanto’s theory of legal effectiveness as the analytical framework. This research uses an empirical legal research method with a mixed-method approach through the analysis of traffic violation statistics from 2023–2025 and interviews with law enforcement officers and members of the public. The findings indicate that ETLE has been effective in the procedural aspect of law enforcement, particularly in improving transparency, objectivity, and administrative efficiency in handling traffic violations. However, substantive effectiveness in reducing the number of traffic violations has not yet been fully achieved due to several factors, including low public legal awareness, limited infrastructure and facilities, and technical constraints within the electronic system. This study contributes to the development of technology-based law enforcement effectiveness studies through an analysis of the factors influencing legal effectiveness according to Soerjono Soekanto, thereby providing a basis for a more comprehensive evaluation of ETLE policies aimed at enhancing sustainable public legal compliance.
Co-Authors Diana Diana Fajar Apriani Fenty U. Puluhulawa Irlan Puluhulawa Nadia Putri Daliuwa