Dinda Afifah Permatahati
Politeknik Negeri Bandung

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The Influence of Organizational Justice on Internship Participants' Job Satisfaction: Evidence from the Hospitality Industry Dinda Afifah Permatahati; Mukaram; Eggi Indriani Pratami
Jurnal Investasi Islam Vol. 11 No. 2 (2026): Jurnal Investasi Islam (JII)
Publisher : FEBI IAIN Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/jii.v11i2.15590

Abstract

This study aims to examine the influence of organizational justice on job satisfaction among internship participants at Gran Melia Jakarta, a hospitality company operating in Jakarta. The background of this study stems from a discrepancy between the written provisions of the internship program and their implementation in practice, particularly regarding compensation considered disproportionate to workload and inconsistent enforcement of attendance regulations. This research employed a quantitative approach using simple linear regression analysis. Data were collected through a Likert-scale questionnaire distributed to all 124 internship participants using a census technique. In this study, the independent variable (X) is organizational justice, while the dependent variable (Y) is job satisfaction. The results of the descriptive analysis indicate that the levels of organizational justice and job satisfaction among internship participants at Gran Melia Jakarta are generally categorized as very good. For the organizational justice variable, the interactional justice dimension received the highest rating. Meanwhile, for the job satisfaction variable, the work experience and supervision dimensions emerged as the highest-rated aspects. Hypothesis testing revealed that organizational justice has a positive and significant influence on job satisfaction among internship participants. These findings indicate that the higher the participants' perception of organizational justice implementation within the company, the higher the level of job satisfaction they experience during the internship program. Academically, this study enriches the literature on organizational justice, particularly within the context of internship participants in the hospitality industry, a population that remains relatively understudied and rarely examined separately from permanent employees.