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All Journal Socius: Social Sciences Research Journal Jurnal Kajian Hukum Dan Kebijakan Publik
Farhan Ergi Aldino
Universitas Negeri Padang
Religion Arts Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Peran Teknologi Dalam Meningkatkan Efisiensi Pelayanan Publik Sri Rahma Yulanda; Farhan Ergi Aldino; Nadira Anvasha; Jumiati Jumiati; Boni Saputra
Jurnal Kajian Hukum Dan Kebijakan Publik | E-ISSN : 3031-8882 Vol. 2 No. 4 (2025): Januari - Februari
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/1d1xs974

Abstract

In the current digital era, developments in information and communication technology have become a key factor in transforming the delivery of public services. With the application of technology in government administration systems, significant changes have occurred in terms of efficiency, accessibility, and transparency of services provided to the public. Various services, such as document registration, permit applications, and tax payments, can now be carried out online through online platforms and mobile applications, without the need to physically visit government offices. This helps reduce waiting times, minimize bureaucracy, and lower operational costs for both the government and the public. Additionally, the implementation of digital technologies such as e-government, e-budgeting, and e-reporting enhances accountability and facilitates direct audit and evaluation processes. Technology also facilitates access to public services in remote areas, reducing the gap in access between urban and rural regions. The relationship between the government and the public becomes more efficient, responsive, and interactive through social media, complaint applications, and online reporting systems. The application of data analysis and artificial intelligence also helps evidence-based decision-making, enabling the government to formulate more targeted policies according to the needs of society. However, digital transformation in public services also poses challenges, such as the need for adequate technological infrastructure, increased digital literacy among the public, and high-security systems to protect personal data. To achieve inclusive, efficient, and transparent public services, it is crucial for the government to have a commitment and sustainable investment.
Etika penggunaan AI dalam Pelayanan publik Dari perspektif Administrasi Negara Aqsha Fatiha Juwita; Faizah Mutmainnah; Farhan Ergi Aldino; Khusnulita Fatma Rhamadhani; Yulia Hanoselina; Yuliarti Y
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 1 (2026): August 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

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Abstract

Advances in digital technology have led to the increasing adoption of Artificial Intelligence (AI) across various areas of government, with the aim of making public services more effective and time-efficient. The use of AI technology in public services can provide many benefits, such as speeding up service processes, improving decision-making accuracy, and making it easier for the public to access these services. However, the use of AI also presents various ethical issues, such as the tendency for bias in algorithms, a lack of transparency in the system, the protection of personal information, and accountability for decisions generated by the technology. This study aims to examine the ethical considerations of using AI in public services from the perspective of Public Administration, as well as to identify the challenges and steps needed to establish an AI management framework that aligns with ethical principles. The study is grounded in the theory of Good Governance, which integrates the principles of public ethics and public accountability into a single, coherent theoretical foundation for its analysis. The method used is a qualitative approach in the form of a literature review. Data collection was conducted by gathering information from various documents, such as books, journals, legal regulations, government reports, and policy documents related to artificial intelligence and public services. The data were analyzed descriptively through the stages of reduction, presentation, and drawing conclusions. Research shows that AI has great potential to improve the quality of public services by automating services, processing data more quickly, and making the government more responsive to the needs of the public. 
Co-Authors Aqsha Fatiha Juwita Boni Saputra Faizah Mutmainnah Jumiati Khusnulita Fatma Rhamadhani Nadira Anvasha Sri Rahma Yulanda Yulia Hanoselina Yuliarti Y