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Implementasi Sistem Customer Relationship Management Berbasis Web pada PT. Hasanah Sinergi Inspirasi Muhammad Brata Ilham Mariko; Diva Fikri Alfaizi; Andristio Girdan Bahtiar Indraiwana
Jurnal Riset Informatika dan Inovasi Vol 4 No 6 (2026): JRIIN : Jurnal Riset Informatika dan Inovasi (INPRESS)
Publisher : shofanah Media Berkah

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Abstract

PT. Hasanah Sinergi Inspirasi merupakan perusahaan yang bergerak di bidang Training Center dan Talent Hub dengan fokus pada pelatihan dan sertifikasi profesi berbasis Badan Nasional Sertifikasi Profesi (BNSP). Pengelolaan data calon peserta (lead), pelanggan, dan aktivitas follow up selama ini masih dilakukan secara semi-manual menggunakan spreadsheet dan komunikasi melalui WhatsApp, sehingga rentan terhadap kesalahan input, duplikasi data, serta keterlambatan penanganan lead. Data antar divisi Sosial Media, Operasional, dan Keuangan juga belum terintegrasi sehingga pimpinan sulit memantau perkembangan bisnis secara real-time. Penelitian ini bertujuan mengimplementasikan Sistem Customer Relationship Management (CRM) berbasis web pada PT. Hasanah Sinergi Inspirasi menggunakan metode pengembangan Waterfall. Sistem dirancang menggunakan pemodelan Unified Modeling Language (UML) berupa Use Case Diagram, Activity Diagram, Class Diagram, dan Entity Relationship Diagram (ERD), kemudian diimplementasikan dengan arsitektur Model-View-Controller (MVC) berbasis PHP dan basis data MySQL. Sistem menyediakan fitur pengelolaan data lead dan customer, pencatatan follow up, registrasi training, dashboard monitoring, serta ekspor dan impor data Excel. Pengujian dilakukan menggunakan metode Black-Box Testing terhadap delapan skenario fungsional utama. Hasil pengujian menunjukkan seluruh skenario dinyatakan valid. Sistem CRM yang dibangun berhasil menggantikan pencatatan manual, mengintegrasikan data pelanggan antar divisi, mempercepat proses follow up, serta menyediakan dashboard monitoring real-time yang mendukung pengambilan keputusan manajemen di PT. Hasanah Sinergi Inspirasi.
IMPLEMENTASI LOGIKA PEMROGRAMAN DALAM PEMBUATAN GAME SEDERHANA MENGGUNAKAN SCRATCH BERBASIS MODUL PEMBELAJARAN BAGI SISWA/I PUSAT KEGIATAN BELAJAR MASYARAKAT SELUAS CITA NUSANTARA Ayesha Faiqa Nayyara; Bagus Pangestu; Fadhilatu Aisyah Ariani; Arya Saputra Adianto; Ade Sepriansyah; Salsha Trianingsih; Nabila Eka Aurul'aeni; Revi Fahrizqi; Ichsan Arrizqi; Muhammad Brata Ilham Mariko; Aniq Astofa
Abdi Jurnal Publikasi Vol. 4 No. 4 (2026): Maret
Publisher : Abdi Jurnal Publikasi

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Abstract

The rapid development of digital technology has encouraged the use of interactive media as an effective learning tool, one of which is educational games. This study aims to implement programming logic in the game development process and analyze its role in improving logical thinking and problem-solving skills. The method used is a software engineering approach consisting of requirement analysis, design, implementation, and testing stages. The game is developed using fundamental programming logic concepts such as conditional statements, loops, and simple data structures integrated into the gameplay mechanics. The results show that the implementation of programming logic in game development not only produces an interactive and engaging product but also helps users understand logical concepts more intuitively. Therefore, the developed game has the potential to become an alternative learning medium to enhance computational thinking skills.