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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Pancasila dan Kewarganegaraan (JUPANK)
Djoko Pitoyo
Universitas Sangga Buana YPKP Bandung
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ANALYSIS OF QRIS USE AS A PAYMENT METHOD AT THE “X” EYE CLINIC IN SURABAYA Asti Indriani; Djoko Pitoyo; Rahadian Malik; Ayu Laili Rahmiyati; Vip Paramarta; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 5 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21523549

Abstract

Digital transformation in the healthcare sector has driven the adoption of a cashless payment system through the Quick Response Code Indonesian Standard (QRIS) to improve administrative efficiency and service quality. This study aims to analyze the effectiveness of QRIS implementation as a digital payment method at Eye Clinic X Surabaya and identify factors that support and hinder its implementation. The study used a qualitative approach with a case study design. Informants were purposively selected, consisting of one financial manager, four cashiers, and five QRIS patient users. Data were collected through in-depth interviews, observation, and documentation, then analyzed using thematic analysis assisted by NVivo 14 software. The results showed that QRIS implementation was able to improve the effectiveness of administrative services through faster, easier, more accurate, and more efficient transaction processes. The use of QRIS also helped reduce queues, simplify transaction recording, and increase patient convenience in making payments. However, implementation still faces several obstacles, including internet network instability, delays in transaction notifications, low digital literacy among some elderly patients, and suboptimal standard operating procedures (SOPs) and training for staff. Based on Campbell's effectiveness framework, QRIS implementation has met most of the organizational effectiveness indicators, although further strengthening of technological infrastructure, improving human resource competency, and organizational support are still needed for sustainable digital transformation. This research contributes to enriching the study of digital payment implementation in healthcare facilities, particularly at the clinic level, as a basis for developing policies and strategies for digital healthcare services in Indonesia.
Implementasi Nilai-Nilai Pancasila Dan Asta Cita Dalam Upaya Membangun Karakter Mahasiswa Universitas Sangga Buana YPKP Bandung: Jawa Barat Hanny Rahayu; Nurhaeni Sikki; Djoko Pitoyo; Siti Rahmadani; Andini Hardiyanti
Jurnal Pancasila dan Kewarganegaraan (JUPANK) Vol. 5 No. 2 (2025): Jurnal Pancasila dan Kewarganegaraan (JUPANK)
Publisher : Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jupank.v5i2.9278

Abstract

Penelitian ini menganalisis implementasi nilai-nilai Pancasila dan Asta Cita dalam membentuk karakter mahasiswa Universitas Sangga Buana YPKP Bandung. Melalui pendekatan kualitatif deskriptif dengan wawancara, observasi, dan dokumentasi, penelitian ini memetakan pemahaman, sikap, serta perilaku mahasiswa terhadap nilai kebangsaan dan karakter. Hasil menunjukkan adanya kesenjangan antara idealisme nilai dengan realitas kampus, terutama dalam aspek integritas, kepedulian sosial, dan disiplin. Kebaruan penelitian terletak pada pendekatan integratif antara nilai ideologis dan arah kebijakan nasional dalam konteks pendidikan tinggi. Penelitian ini menghasilkan model strategis penguatan karakter mahasiswa menuju visi Indonesia Emas 2045. Kata Kunci: Pancasila, Asta Cita, karakter mahasiswa, pendidikan tinggi, Indonesia Emas 2045.
Co-Authors Andini Hardiyanti Asti Indriani Ayu Laili Rahmiyati Hanny Rahayu Kosasih Nurhaeni Sikki Rahadian Malik Siti Rahmadani Vip Paramarta