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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Ayu Laili Rahmiyati
Universitas Sangga Buana YPKP Bandung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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ANALYSIS OF THE IMPLEMENTATION OF ELECTRONIC MEDICAL RECORDS IN THE INPATIENT ROOM OF DR. R. HARDJANTO HOSPITAL, BALIKPAPAN Vip Paramarta; Tetty Hutagaol; Ayu Laili Rahmiyati
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.3937

Abstract

Background: The implementation of Electronic Medical Records (EMR) at Dr. R. Hardjanto Hospital, Balikpapan aims to improve the effectiveness and quality of services. This study uses a qualitative approach with a case study, analyzing the implementation of EMR through the 5M framework: Man, Machine, Method, Money, Material. Method: Qualitative research with a case study approach was conducted in the inpatient ward. Data were collected through in-depth interviews with 16 key informants, direct observation, and documentation. Data analysis used Nvivo 15 software with data reduction, data presentation, and conclusion drawing techniques. Data validity was guaranteed through triangulation of sources and techniques . Results: The implementation of EMR has increased work efficiency and operational cost savings. However, there are still significant obstacles: (1) human resources are not fully competent, (2) network infrastructure is slow and unstable, (3) SOPs have not been fully implemented, (4) dualism of manual and electronic systems, and (5) budget limitations for device maintenance. Conclusion: The implementation of EMR provides positive benefits, but requires infrastructure improvements, intensive training, SOP revisions, and budget increases.
THE EFFECT OF ORGANIZATIONAL MANAGEMENT, ACCESSIBILITY, AND NURSES' PROFESSIONALISM ON OUTPATIENT PATIENT SATISFACTION AT THE POLYCLINIC OF DR. R. HARDJANTO HOSPITAL, BALIKPAPAN Vip Paramarta; Ayu Laili Rahmiyati; Ramadani
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.4066

Abstract

Patient satisfaction is a key indicator in assessing the quality of hospital services, particularly in outpatient services, which are the starting point for patient interaction with healthcare institutions. Dr. R. Hardjanto Balikpapan Level II Hospital experienced a decline in patient satisfaction by 8.4% and the number of polyclinic visits by 2.54%. This study aims to determine the effect of organizational management, accessibility, and nurse professionalism on outpatient satisfaction. The research method used is quantitative with a survey approach. Data collection was carried out by distributing questionnaires to outpatients, then analyzed using multiple linear regression. The results of the study indicate that partially and simultaneously, organizational management, accessibility, and nurse professionalism have a significant effect on patient satisfaction. Structured organizational management, easy access to services, and professional behavior of nurses have been proven to be able to increase positive patient perceptions of service quality. These findings confirm that these three factors are important components in forming a satisfying service experience in hospitals.
Co-Authors Ramadani Tetty Hutagaol Vip Paramarta