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All Journal Publika Socius: Social Sciences Research Journal
Trenda Aktiva Oktariyanda
Program Studi S1 Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Negeri Surabaya
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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STRATEGI PEMERINTAH DESA KWANGSAN KECAMATAN SEDATI KABUPATEN SIDOARJO DALAM MENINGKATKAN INDEKS KETAHANAN SOSIAL (IKS) PADA STATUS DESA MANDIRI Vika Armelya Putri; Trenda Aktiva Oktariyanda; Meirinawati; Eva Hany Fanida
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v14n1.p269-278

Abstract

The implementation of strategic management in improving the Social Resilience Index (Indeks Ketahanan Sosial/IKS) represents an effort by village governments to strengthen social cohesion and community stability amid social dynamics and modernization. The Government of Kwangsan Village has implemented strategies to enhance social resilience through community participation and public service innovation. This study aims to analyze the strategic management process of Kwangsan Village Government in improving the Social Resilience Index by applying the strategic management framework proposed by Ahmad (2020) and the strategy evaluation perspective of David & David (2017), which includes strategy formulation, implementation, and evaluation. This research employed a descriptive qualitative approach. Data were collected through interviews, observation, and documentation. The informants consisted of village officials and community members. Data analysis was conducted through data reduction, data display, and conclusion drawing. The results indicate that strategic management in Kwangsan Village has been implemented in a progressive and adaptive manner. In the formulation stage, the village government identified internal strengths such as social capital and institutional capacity, as well as challenges including declining participation in several IKS indicators. Strategy implementation was carried out through strengthening social activities and digital-based public service innovations. Strategy evaluation was conducted through program review and adjustment of approaches; however, it has not been fully supported by systematically documented and measurable performance indicators.
Analisis Kualitas Pelayanan Identitas Kependudukan Digital (IKD) di Dinas Kependudukan dan Pencatatan Sipil Kota Mojokerto Ilham Ramdhani; Trenda Aktiva Oktariyanda; Meirinawati M; Eva Hany Fanida
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18340177

Abstract

Population administration services are an essential part of public services in fulfilling citizens’ basic rights. As an effort to modernize digital-based services, the Directorate General of Population and Civil Registration introduced the Digital Population Identity (IKD) service. However, the implementation of IKD at the Department of Population and Civil Registration of Mojokerto City still faces various technical and service-related challenges. This study aims to describe the quality of IKD services using seven digital service quality indicators proposed by (Aljukhadar et al., 2022). This research employs a descriptive qualitative approach, with data collected through interviews, observations, and documentation, and analyzed using the Miles and Huberman model. The findings indicate that the quality of IKD services has not yet been fully optimized, particularly in terms of interactivity, information and assistance quality, ease of use, system stability, public understanding of data privacy and security, and application interface design. Therefore, strengthening the application system, improving digital information and assistance, and developing a more user-friendly application design are recommended to enhance the quality of IKD services in the future.
Kualitas Pelayanan Penyelenggaraan Pelayanan Perizinan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Jawa Timur Putri Indah Sari; Meirinawati M; Eva Hany Fanida; Trenda Aktiva Oktariyanda
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 6 (2026): Januari
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18213604

Abstract

The provision of business licensing services constitutes a crucial pillar in strengthening the investment ecosystem and accelerating economic growth at the regional level. In East Java, e-government innovation is implemented through the East Java Online Single Submission (JOSS) system under the authority of the Department of Investment and One-Stop Integrated Services (DPMPTSP). However, its operation still faces obstacles such as lengthy processing times, complex bureaucracy, and weak synergy among technical agencies. This study aims to evaluate the quality of licensing services on the JOSS platform at DPMPTSP East Java. Using a descriptive qualitative approach, data were collected through observation, interviews, and document review. The evaluation framework refers to the theory of Pham et al. (2023), which examines five main aspects: ease of interaction, service fulfillment, user care, data security, and trust. The research findings indicate that, in general, the JOSS platform has facilitated access to licensing services fairly effectively. Although aspects of security and ease of use are adequate, the variables of timeliness (fulfillment) and complaint handling (citizen care) still require improvement. Synchronization among agencies and enhancement of human resource quality are key to optimizing services in the future.
Co-Authors Eva Hany Fanida Eva Hany Fanida Ilham Ramdhani Meirinawati Meirinawati M Putri Indah Sari Vika Armelya Putri