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All Journal Jurnal Pengmas Kestra (JPK) Medistra Medical Journal (MMJ)
Aya Sofia Diaz
Institut Kesehatan Medistra
Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

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The Influence of the Implementation of the Hospital Management Information System (SIMRS) on the Effectiveness of Patient Administration Services at Grandmed Hospital Lubuk Pakam Aya Sofia Diaz
Medistra Medical Journal (MMJ) Vol 2 No 2 (2025): Medistra Medical Journal (MMJ)
Publisher : Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/mmj.v2i2.2729

Abstract

Hospital Management Information System (SIMRS) is an information technology-based system designed to manage all aspects of hospital operations and administration in an integrated and efficient manner. In the context of administrative services, SIMRS plays an important role in accelerating the registration process, increasing the accuracy of data recording, and facilitating access to information across service units. This study aims to evaluate the effect of SIMRS implementation on the effectiveness of patient administration services at Grandmed Lubuk Pakam Hospital. This study uses a quantitative approach with a cross-sectional design. The sample consisted of 96 respondents, including administrative officers and patients, who were selected by purposive sampling. Data were collected using a closed questionnaire that had been tested for validity and reliability, then analyzed using the chi-square test with the help of SPSS version 18 software. The results showed that there was a significant relationship between SIMRS implementation and increased effectiveness in four main indicators, namely speed of service, data accuracy, ease of access to information, and patient satisfaction. These findings
Community Assistance to Achieve Outpatient Services that are Easily Accessible and Understandable Aya Sofia Diaz; Regina Elianda Tampubolon; Sri Ulina Purba; Nurainun Badriani
JURNAL PENGMAS KESTRA (JPK) Vol. 6 No. 1 (2026): Jurnal Pengmas Kestra (JPK)
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LP2M) Institut Kesehatan Medistra Lubuk Pakam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35451/gyx6qx87

Abstract

Outpatient services are one of the most widely used health services by the public, but various obstacles still arise in their utilization due to lack of understanding of service flow, administrative requirements, and registration mechanisms. This condition has the potential to hinder public access to effective and efficient health services. This community service activity to improve public understanding outpatient services easily accessible, understandable through educational and mentoring activities. The activity was carried in Lubuk Pakam I and II Villages on May 21–23, 2026, with 15 participants. The method used a participatory-educational approach that included identifying community needs, developing educational media, interactive counseling, mentoring through service flow simulations, evaluation using pre-test and post-test instruments. The educational media used were leaflets, posters, presentation slides, and outpatient service flow simulations. The results of the activity showed an increase in participants' knowledge after participating in the mentoring. The average pre-test score of 58.0 increased to 87.0 in the post-test, with an average increase of 29 points. All participants experienced improved scores, indicating that the educational and mentoring methods implemented were effective in increasing public understanding of outpatient care procedures, from administrative requirements and registration mechanisms to the stages of obtaining healthcare services. In addition to increasing knowledge, this activity also encouraged active community participation in understanding and utilizing healthcare services more independently. Therefore, this community service activity has been proven to increase public literacy regarding outpatient care and can be an educational strategy that supports realization accessible, understandable, and community-oriented healthcare services.
Co-Authors Nurainun Badriani Regina Elianda Tampubolon Sri Ulina Purba