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All Journal International Journal of Humanities Education and Social Sciences
Rahmawati Sukra
Air Traffic Control Study Programme/ Applied Undergraduate Programme Indonesian Aviation Polytechnic of Curug
Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Other

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Analysis of Airspace Sectorization Effectiveness in the East Sector of Jakarta FIR Area Control Centre Rizky Dwi Utami; Rahmawati Sukra; Martha Saulina
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 4 (2026): IJHESS FEBRUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i4.2196

Abstract

This study analyzes the effectiveness of airspace sector division at the Area Control Centre (ACC) Sector East, Jakarta Flight Information Region (FIR), in supporting the operational efficiency of Air Traffic Controllers (ATCs). The research aims to evaluate the current airspace sectorization in terms of operational, technical, and human resource aspects to determine whether the existing configuration meets the growing traffic demand. Using a quantitative descriptive and evaluative approach, the study focuses on two main variables: ATC workload and inter-sector coordination. Data were collected from 58 ATC personnel at the Jakarta Air Traffic Service Centre (JATSC) through a Likert-scale questionnaire. The data were analyzed using statistical methods including Pearson correlation and multiple linear regression. The results reveal that both workload and inter-sector coordination significantly affect the effectiveness of sector division, with workload having a stronger influence. The findings indicate that unbalanced workload distribution and limited coordination efficiency reduce overall sector performance. The study concludes that an adaptive and dynamic sectorization model is needed to ensure balanced workload, enhanced communication, and improved operational safety at ACC-East Jakarta
Implementation Of Critical Incident Stress Management For Atc Work Stress At Jakarta Atc Center Sitta Annisa; Imam Sonhaji; Rahmawati Sukra
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 4 (2026): IJHESS FEBRUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i4.2197

Abstract

Aviation safety is a fundamental aspect of the aviation industry, which is characterized by high dynamics and risks. Air Traffic Controllers (ATC) play a crucial role in ensuring the smooth flow of air traffic; therefore, their workload and exposure to critical incidents may generate significant psychological pressure. If left unaddressed, such stress can affect both work performance and mental health. One of the globally recognized strategies to mitigate this issue is Critical Incident Stress Management (CISM). This program consists of pre-incident education, defusing, debriefing, peer support, and long-term psychological follow-up. This study aims to examine the impact of CISM implementation on the work-related stress levels of ATC at Soekarno-Hatta International Airport. The research employed a quantitative method with a causal associative design. Data were collected through Likert-scale questionnaires, interviews, observations, and documentation. The analysis was carried out using multiple linear regression tests to determine the effect of CISM on work stress. The findings are expected to confirm the effectiveness of CISM in enhancing mental resilience, improving decision- making abilities, and preventing psychological disorders. Practically, the study offers recommendations for AirNav Indonesia and airport management to design more structured psychological support policies for ATC personnel
The Influence of Compensation and Education Level on Air Traffic Controllers’ Performance at Jakarta Air Traffic Service Center (Perum LPPNPI) Abdul Aziz Rachman; Dhian Supardam; Rahmawati Sukra
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 4 (2026): IJHESS FEBRUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i4.2216

Abstract

This study aims to analyze the influence of compensation and educational level on the performance of air traffic controllers at Perum LPPNPI Jakarta Air Traffic Service Center. The performance of air traffic controllers plays a crucial role in maintaining aviation safety and operational efficiency; therefore, enhancing human resource quality is essential. The research employed a quantitative method with a survey approach involving 40 respondents from a total population of 400 employees. The independent variables consist of compensation (financial and non-financial) and educational level (education level, field relevance, and competence), while the dependent variable is performance, measured through quantity, quality, and punctuality indicators. The findings reveal that both compensation and educational level have a positive and significant effect on air traffic controllers’ performance, either partially or simultaneously. These results emphasize the importance of fair compensation and continuous educational and training development to improve employee performance. In conclusion, enhancing welfare and educational competence among air traffic controllers serves as an effective strategy to strengthen professionalism and aviation safety in Indonesia.
Analysis of the Procedural Controller Function on Workload at the Area Control Centre (ACC) JATSC Rosa Mustika; Rahmawati Sukra; Imam Sonhaji
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 4 (2026): IJHESS FEBRUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i4.2228

Abstract

This study analyzes the function of procedural controllers and its influence on workload at the Area Control Centre (ACC) within the Jakarta Air Traffic Service Centre (JATSC). Unlike radar controllers who operate with real-time visual aids, procedural controllers rely on communication, coordination, and pilot reports, resulting in a higher mental and cognitive workload. The research aims to identify how procedural control functions contribute to workload levels and how these functions can be optimized to maintain operational safety and efficiency. The study adopts a quantitative method with a descriptive-correlation approach. Data were collected through observations, semi-structured interviews, and closed-ended questionnaires using a five-point Likert scale. Respondents consisted of active Air Traffic Controllers (ATCs) at ACC JATSC, selected using purposive sampling with at least one year of work experience. Data analysis was performed using multiple linear regression to evaluate both simultaneous and partial effects of procedural control functions on workload. The findings show that high adherence to standard operating procedures (SOP), consistent application of procedures, and effective communication significantly reduce perceived workload. However, procedural controllers continue to face moderate-to-high levels of mental and physical workload due to sustained cognitive demands, communication intensity, and time pressure. The study concludes that optimizing procedural control functions serves as a protective mechanism against excessive workload, supporting safety, efficiency, and the well-being of ATC personnel at JATSC.
Co-Authors Abdul Aziz Rachman Dhian Supardam Imam Sonhaji Martha Saulina Rizky Dwi Utami Rosa Mustika Sitta Annisa