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p-Index From 2021 - 2026
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All Journal International Journal of Humanities Education and Social Sciences
Dhian Supardam
Air Traffic Control Study Programme/ Applied Undergraduate Programme Indonesian Aviation Polytechnic of Curug
Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences Other

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The Influence of Compensation and Education Level on Air Traffic Controllers’ Performance at Jakarta Air Traffic Service Center (Perum LPPNPI) Abdul Aziz Rachman; Dhian Supardam; Rahmawati Sukra
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 4 (2026): IJHESS FEBRUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i4.2216

Abstract

This study aims to analyze the influence of compensation and educational level on the performance of air traffic controllers at Perum LPPNPI Jakarta Air Traffic Service Center. The performance of air traffic controllers plays a crucial role in maintaining aviation safety and operational efficiency; therefore, enhancing human resource quality is essential. The research employed a quantitative method with a survey approach involving 40 respondents from a total population of 400 employees. The independent variables consist of compensation (financial and non-financial) and educational level (education level, field relevance, and competence), while the dependent variable is performance, measured through quantity, quality, and punctuality indicators. The findings reveal that both compensation and educational level have a positive and significant effect on air traffic controllers’ performance, either partially or simultaneously. These results emphasize the importance of fair compensation and continuous educational and training development to improve employee performance. In conclusion, enhancing welfare and educational competence among air traffic controllers serves as an effective strategy to strengthen professionalism and aviation safety in Indonesia.
The Impact of Workload on Performance and Health of Air Traffic Controllers at JATSC Jakarta Adrian Gagah Prakoso; Dhian Supardam; Martha Saulina
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 4 (2026): IJHESS FEBRUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i4.2227

Abstract

This study examines the effect of workload on the performance and health of Air Traffic Controllers (ATCs) at the Jakarta Air Traffic Service Centre (JATSC). Using a descriptive quantitative approach with a cross-sectional design, data were collected from 41 controllers through validated instruments: NASA-TLX for workload, PSQI for sleep quality, and the Samn-Perelli Fatigue Scale for fatigue assessment. Results indicate a high workload (M=3.40) and compensatory effort patterns, where controllers exerted great effort (M=3.73) to maintain performance (M=3.80). All respondents experienced sleep disturbances, averaging 5.8 hours of sleep and poor sleep quality (mean PSQI=12.21). Night-shift fatigue increased by 68% compared to day shifts, with 51.2% reporting extreme fatigue. Health complaints were prevalent, including obesity (68.3%), headaches (85.4%), and musculoskeletal pain (75.6%). Fatigue strongly correlated with workload (rs=0.58, p<0.001) and sleep deprivation (rs=0.61, p<0.001). The study concludes that night shifts significantly affect physiological and psychological health, increasing operational safety risks due to extreme fatigue and microsleep. The findings highlight the need for fatigue risk management systems, optimized shift scheduling, and comprehensive wellness programs to enhance ATC health and performance.
The Effect of Refresher Training on Air Traffic Controllers Performance at Jakarta ACC Unit Nora Uzatul Jannah; Emilia Rahajeng Larasati; Dhian Supardam
International Journal Of Humanities Education and Social Sciences (IJHESS) Vol 5 No 4 (2026): IJHESS FEBRUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhess.v5i4.2229

Abstract

The Indonesian aviation industry has experienced rapid growth following the post-pandemic recovery, resulting in increased operational demands for air traffic control services, particularly at the Jakarta Air Traffic Service Centre (JATSC). This study aims to analyze the effect of refresher training on the performance of Air Traffic Controllers (ATCs) at JATSC and to identify factors influencing its effectiveness. Using a quantitative approach with a quasi-experimental design, the study involved 70 licensed ATCs with a minimum of two years of experience, selected through simple random sampling. The independent variable, refresher training, was assessed through content quality, instructional methods, duration, instructor competence, and evaluation mechanisms, while ATC performance was measured across operational safety, efficiency, technical competence, and knowledge retention. Data were collected using a structured questionnaire and analyzed descriptively and inferentially. The results revealed that refresher training had a significant positive impact on ATC performance, especially in enhancing communication effectiveness, safety compliance, and technical proficiency. However, participants perceived the training duration as insufficient for complex simulation practices. The study concludes that well-structured refresher training contributes substantially to maintaining controller competence and operational safety at JATSC, emphasizing the need for continuous improvement in training design and implementation
Co-Authors Abdul Aziz Rachman Adrian Gagah Prakoso Emilia Rahajeng Larasati Martha Saulina Nora Uzatul Jannah Rahmawati Sukra