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All Journal ARISTO
Husni Thamrin
Sriwijaya University
Languange, Linguistic, Communication & Media Social Sciences

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Hard Way to Enhance Service Quality at The Regional Secretariat Organization Bureau of South Sumatera Province: A Qualitative Reports Hermince Anggelia Agustinne; Alfitri Alfitri; Andy Alfatih; Husni Thamrin
ARISTO Vol 14 No 2 (2026): July
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v14i2.11842

Abstract

This study examines the Public Service Innovation Development Model in improving service quality at the Bureau of Organization of the Regional Secretariat of South Sumatra Province. Using a qualitative approach with interviews, observations, and documentation, the study finds that while the innovation model is effective, challenges exist in innovation process management, innovator skills, service standardization, and public participation. Supporting factors include visionary leadership, skilled human resources, technological infrastructure, collaboration, and an innovative culture. Inhibiting factors involve rigid policies, budget constraints, lack of evaluation, and minimal public involvement. Efforts to overcome these challenges include enhancing HR skills, forming an innovation team, developing a strategic plan, establishing service standards, and fostering multi-stakeholder engagement. The study highlights the need for a structured and adaptive innovation model to enhance public service quality effectively. Keywords: Public Service Innovation; Innovation Management; Public Participation; South Sumatera Bureaucracy; Public Service Reform;
Collaborative Governance Pentahelix and the Management of Sports Development in South Sumatra: Key Challenges and Future Potentials Rudi Irawan; Alfitri Alfitri; Husni Thamrin; Andries Lionardo
ARISTO Vol 14 No 2 (2026): July
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ars.v14i2.11843

Abstract

This article explores the evolution of sports policy in South Sumatra, focusing on athlete development and the challenges faced in the implementation process. South Sumatra has emerged as a key player in national sports, hosting prestigious international and national events, yet the province struggles with consistently producing top-performing athletes. The study examines the complexities of sports policy, including the role of government and private sector collaboration, and the impact of infrastructure and resource availability on athlete performance. It also highlights the disconnected between the large-scale investments in sports facilities and the declining achievements of local athletes. Key challenges identified include the lack of a comprehensive and cohesive policy framework, minimal private sector involvement, and inadequate athlete development programs. Through a review of the existing sports policies, this article aims to provide insights into how South Sumatra can improve its athlete development strategies to address these challenges. The findings emphasize the need for coordinated efforts between government, private stakeholders, and local communities to create a sustainable model for sports development in the province. Keywords: Collaborative Governance Pentahelix; Sports Policy; Athlete Development;
Co-Authors Alfitri Alfitri Andries Lionardo Andy Alfatih Hermince Anggelia Agustinne Rudi Irawan