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p-Index From 2021 - 2026
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All Journal Jurnal Akuntansi, Manajemen dan Bisnis Digital
Lini Fisti
Universitas Serelo Lahat
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Effect Of Service Quality And Facilities On Outpatient Patient Satisfaction At Merapi 1 Public Health Center, Lahat Regency Lini Fisti; Tri Rusilawati; Amaludin Amaludin
Jurnal Akuntansi, Manajemen dan Bisnis Digital Vol 5 No 1 (2026): Januari
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jambd.v5i1.9760

Abstract

This study aims to find out how the influence of service quality and facilities affects partially and simultaneously on outpatient satisfaction at the Merapi 1 Health Center, Lahat Regency. The sample in this study was 97 respondents. The sample extraction method used by the researcher is incidental sampling. This type of research is a quantitative research using multiple linear regression analysis techniques which is processed using the SPSS application and produces regression equations. Y-9.615 +0.633 X1 +0.141 X2 + The results in this study are: there is a significant influence between service quality on outpatient satisfaction at Merapi 1 Health Center Lahat Regency, there is a significant influence between facilities on outpatient satisfaction at Merapi 1 Health Center Lahat Regency. The F test showed that the quality of services and facilities had a simultaneous effect on outpatient satisfaction at the Merapi 1 Health Center, Lahat Regency.
Co-Authors Amaludin Amaludin Tri Rusilawati